Average Ratings 0 Ratings
Average Ratings 0 Ratings
Similar Products
-
ServoDeskEasy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size. - Manage multiple data channels with one interface Roles-based access to tickets - Email integration that creates and acknowledges tickets automatically. - Features rich reporting tool and dynamic dashboards. - Roles based Customer Portal - Simple to use business rules and workflows to drive automated processes. - API's for integration with third party software. We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
-
EcholoNEcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. It helps organizations manage service processes, workflows, assets, knowledge and business information in one integrated environment. A key component is the EcholoN Enterprise Application Framework. It enables companies to configure workflows, forms, data structures, roles and business logic and to create individual business applications on the same platform. This allows EcholoN to support requirements beyond traditional ticketing and service management. The platform covers Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, IT Asset and Configuration Management, customer and contract processes, complaint management, quality processes, maintenance and technical field service. Workflow automation, rules, notifications, escalations, dashboards and reporting help standardize processes, improve transparency and reduce manual effort. EcholoN can be used across IT and other departments such as customer service, technical service, facilities, HR and quality management. With its modular architecture, integration capabilities and Enterprise Application Framework, EcholoN provides a scalable foundation for ITSM, ESM, Field Service, process automation and custom enterprise applications.
-
FreshserviceFreshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.
-
ServiceaideServiceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.
-
ScreenMeetScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.
-
ZendeskZendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.
-
VoucherCartProfitable Gift cards, vouchers, and tickets are the most lucrative items you can sell for your business. They allow you to receive payment in full and in advance of products/services that you only deliver about 85% of the time. Flexible Your services and products can be sold as tickets, gift cards, or vouchers. You can sell what you want, at the terms and prices that you set, whenever and wherever you like, and at the profits you make. Powerful VoucherCart allows you to reach your customers in a way that is unmatched by other digital channels. Viral VoucherCart's embedded viral behaviors and loyalty means that we can attract new customers and retain them like no other eCommerce platform.
-
JAMS SchedulerJAMS is an automation orchestration and job scheduling solution that runs, monitors, and manages critical IT processes from a single console. JAMS automates jobs across Windows, Linux, UNIX, IBM i, z/OS, and OpenVMS, with native integrations for the databases, BI tools, and ERP systems already running your business. Jobs run on any schedule or trigger off other events, with dependency management keeping workflows in order and an audit trail logging every execution. JAMS includes two AI capabilities at no additional cost. JAX is an AI agent built into the JAMS Web Client: ask it a question in plain language, and it finds a job, troubleshoots a failure, or looks up how to do something, grounded in JAMS documentation. It acts only when asked, and every change waits for your approval. JAMS MCP brings JAMS into the AI coding tools teams already use, including Cursor, Claude Code, GitHub Copilot, and Claude Desktop. For teams managing thousands of jobs across SQL Server, ADF, Airflow, SAP, JDE, and Banner, this cuts tribal knowledge and middle-of-the-night troubleshooting. Knowledge that once lived in one person's head becomes something any team member can ask about directly. The AI lives in the product, not in the support queue. Support is staffed by humans JAMS will never outsource, based in the United States, the United Kingdom, and Australia. New tickets go to long-tenured engineers, and every JAMS customer has the CEO's cell phone number. JAMS' mission is to reduce the operational burden of critical automation, so teams spend more time on the work automation was meant to free them for.
-
KORONA POSKORONA POS is a revolutionary point of sale software that can be used by retailers, ticketing, and event operators, as well as quick-service restaurants and cafes. Subscriptions include automatic updates, 24/7 customer support, and no fees or surcharges. Businesses can use KORONA POS to enhance their operations, increase efficiency, and gain insight. KORONA POS is the fastest-growing POS system in America. It offers a variety of features, including detailed reporting, inventory analysis and product performance, loyalty, promotions, and employee management. Get more information by scheduling a demo or setting up a trial without any commitment. Your dedicated account manager will guide you through every feature that your business will need to succeed.
-
NinjaOneNinjaOne automates the hardest parts of IT, empowering more than 20,000 IT teams. By providing deep insights into endpoints, robust security measures, and centralized control, NinjaOne boosts efficiency while safeguarding sensitive data and cutting IT expenses. This comprehensive platform offers a versatile toolkit for managing and securing endpoints, including patch management, mobile device oversight, software distribution, remote support, backup solutions, and more, thanks to its extensive IT and security integrations.
Description
Mindcat Desk is a cloud-driven help desk and service desk solution designed specifically for support teams in the Gulf region. Requests made via email, phone, or a customer portal are transformed into tracked tickets, complete with reference numbers, designated owners, priority levels, status updates, and service-level deadlines. Teams have the flexibility to customize their response and resolution targets according to their work schedules, hours, and local calendars, utilizing tools like queues, escalations, pre-written replies, and reports to effectively manage their service obligations. Customers can monitor the progress of their requests through a portal and access a help center available in both Arabic and English. The interface for agents accommodates English and partial Arabic, featuring a right-to-left layout for ease of use. Hosting options are available in vendor-managed environments located in the UAE or Saudi Arabia, or organizations can choose to deploy the service in their own cloud or data center. This product is particularly beneficial for IT service desks, managed service providers, and other entities that deal with support requests that require adherence to specific response-time commitments, thereby enhancing operational efficiency and customer satisfaction. Overall, Mindcat Desk stands out as a versatile tool for organizations looking to streamline their support processes.
Description
Mindcat Screens offers a comprehensive digital signage platform tailored for restaurants, cafés, retail spaces, and other multi-location businesses. Users can design menu displays and marketing graphics, oversee screens across various locations, and schedule content according to specific times, dates, or cities. The menus are customizable to feature prices and product information in both Arabic and English, accommodating right-to-left text, and can include special Ramadan menus for iftar and suhoor, as well as screens indicating breaks for prayer in Gulf regions. This system is equipped with features such as a media library, reusable design templates, screen status tracking, offline playback capabilities, and reports that confirm content has been displayed. Staff members have the ability to manage menu information from a central location, indicate sold-out items, and launch promotional campaigns to chosen screens. Additionally, it can integrate with POS or ERP systems via an API, with initial setup allowing for Foodics data integration. Beyond restaurants and retail, the platform is also suitable for use in clinics, hotels, schools, and any organizations that require digital signage across multiple sites, making it a versatile solution for various industries.
API Access
Has API
No
API Access
Has API
No
Integrations
Foodics
No
Google Workspace
Yes
Microsoft 365
Yes
Mindcat Inbox
Yes
Integrations
Foodics
Yes
Google Workspace
No
Microsoft 365
No
Mindcat Inbox
No
Pricing Details
AED 99 per agent/month
You pay per agent per month. An agent is anyone who answers or works on tickets in that month. The price per agent drops as your team grows: each band’s price applies only to the agents inside that band. Customers, staff who raise requests and one owner or admin login that only reads reports are free.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Pricing Details
AED 49 per screen/month
You pay per screen per month. A screen is a display with a player connected to your system in that month; each screen of a video wall counts. The price per screen drops as you add screens: each band’s price applies only to the screens inside that band. Logins for marketing, operations, branch managers and IT are free, as many as you need.
Band: AED | SAR | USD per month
1 to 10: 49 | 49 | 13.34
11 to 50: 35 | 35 | 9.53
51 to 200: 25 | 25 | 6.81
201 and up: 19 | 19 | 5.17
Worked example. A chain with 25 screens pays 10 × 49 + 15 × 35 = AED 1,015 a month (SAR 1,015, about USD 276.38). With 9 screens the AED 590 shared minimum applies. With 60 it is AED 2,140. With 250 it is AED 6,590.
How you run it changes the multiplier.
Shared, hosted by us in the UAE: The screen price above. Your own separate system on servers we share across clients. | AED/SAR 590 (USD 160.65)
Your own copy, hosted by us in the UAE or Saudi Arabia: Screen price × 2 | AED/SAR 4,049 (USD 1,102.52)
In your own cloud or servers, run by us: Screen price × 2, and you pay your cloud bill directly | AED/SAR 4,299 (USD 1,170.59)
Two ways to start. Up to 10 screens on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 11 screens, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 10 screens | AED/SAR 2,500 (USD 680.74), fixed | Your own CMS on our UAE servers with your logo, our menu board templates in Arabic and English (landscape and portrait), a daypart and a Ramadan and prayer schedule template, your screens and branches listed from our CSV template, the player install guide, recorded training and guides in Arabic and English, and ticket support. Your installer connects the screens with our guide. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 11 screens, and every size on your own copy or your own cloud | Up to 10 screens: AED/SAR 3,400 (USD 925.80). 11 to 50: AED/SAR 7,900 (USD 2,151.12). 51 to 200: AED/SAR 17,900 (USD 4,874.06). Above 200: from AED/SAR 34,900, scoped in writing. | One call with your operations or marketing lead, then setup to a written plan. Up to 10 screens it covers your brand, one Arabic and English menu board or main layout, one portrait layout, dayparts, the Ramadan and prayer schedule, branch groups, the player install guide, your first screens connected and one training session. From 11 screens it adds up to 4 layouts, menu boards per country in AED and SAR, the campaign calendar, a proof-of-play report schedule and logins per branch. From 51 it adds up to 10 layouts, a price feed from your POS or ERP and single sign-on on your own copy. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100.
Paid to others, outside the screen price. Player software on a Windows media player costs nothing. Player software on Android boxes, Samsung (Tizen), LG (webOS) and ChromeOS screens is a one-off licence per screen from the player’s maker: you buy it, or we order it in your name at cost. Screens, media players, mounts and installation come from your AV installer, or we quote them separately. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 10: 49 | 49 | 13.34
11 to 50: 35 | 35 | 9.53
51 to 200: 25 | 25 | 6.81
201 and up: 19 | 19 | 5.17
Worked example. A chain with 25 screens pays 10 × 49 + 15 × 35 = AED 1,015 a month (SAR 1,015, about USD 276.38). With 9 screens the AED 590 shared minimum applies. With 60 it is AED 2,140. With 250 it is AED 6,590.
How you run it changes the multiplier.
Shared, hosted by us in the UAE: The screen price above. Your own separate system on servers we share across clients. | AED/SAR 590 (USD 160.65)
Your own copy, hosted by us in the UAE or Saudi Arabia: Screen price × 2 | AED/SAR 4,049 (USD 1,102.52)
In your own cloud or servers, run by us: Screen price × 2, and you pay your cloud bill directly | AED/SAR 4,299 (USD 1,170.59)
Two ways to start. Up to 10 screens on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 11 screens, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 10 screens | AED/SAR 2,500 (USD 680.74), fixed | Your own CMS on our UAE servers with your logo, our menu board templates in Arabic and English (landscape and portrait), a daypart and a Ramadan and prayer schedule template, your screens and branches listed from our CSV template, the player install guide, recorded training and guides in Arabic and English, and ticket support. Your installer connects the screens with our guide. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 11 screens, and every size on your own copy or your own cloud | Up to 10 screens: AED/SAR 3,400 (USD 925.80). 11 to 50: AED/SAR 7,900 (USD 2,151.12). 51 to 200: AED/SAR 17,900 (USD 4,874.06). Above 200: from AED/SAR 34,900, scoped in writing. | One call with your operations or marketing lead, then setup to a written plan. Up to 10 screens it covers your brand, one Arabic and English menu board or main layout, one portrait layout, dayparts, the Ramadan and prayer schedule, branch groups, the player install guide, your first screens connected and one training session. From 11 screens it adds up to 4 layouts, menu boards per country in AED and SAR, the campaign calendar, a proof-of-play report schedule and logins per branch. From 51 it adds up to 10 layouts, a price feed from your POS or ERP and single sign-on on your own copy. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100.
Paid to others, outside the screen price. Player software on a Windows media player costs nothing. Player software on Android boxes, Samsung (Tizen), LG (webOS) and ChromeOS screens is a one-off licence per screen from the player’s maker: you buy it, or we order it in your name at cost. Screens, media players, mounts and installation come from your AV installer, or we quote them separately. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/desk
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/screens
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Digital Signage
Automatic Player Updates
No
Content Scheduling
Yes
Media Library
No
Multi-Screen Support
Yes
Remote Deployment
No
Remote Display Management
Yes
Visual Editor
Yes
