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Description
Mindcat Desk is a cloud-driven help desk and service desk solution designed specifically for support teams in the Gulf region. Requests made via email, phone, or a customer portal are transformed into tracked tickets, complete with reference numbers, designated owners, priority levels, status updates, and service-level deadlines. Teams have the flexibility to customize their response and resolution targets according to their work schedules, hours, and local calendars, utilizing tools like queues, escalations, pre-written replies, and reports to effectively manage their service obligations. Customers can monitor the progress of their requests through a portal and access a help center available in both Arabic and English. The interface for agents accommodates English and partial Arabic, featuring a right-to-left layout for ease of use. Hosting options are available in vendor-managed environments located in the UAE or Saudi Arabia, or organizations can choose to deploy the service in their own cloud or data center. This product is particularly beneficial for IT service desks, managed service providers, and other entities that deal with support requests that require adherence to specific response-time commitments, thereby enhancing operational efficiency and customer satisfaction. Overall, Mindcat Desk stands out as a versatile tool for organizations looking to streamline their support processes.
Description
Mindcat Projects serves as a comprehensive project management tool tailored specifically for fit-out and mechanical, electrical, and plumbing (MEP) contractors, consulting firms, and project management offices. This software streamlines job management by organizing each project's schedule, approvals, long-lead orders, tasks, and handover processes into a detailed Gantt chart, while a portfolio overview displays the current status of projects and any associated risks. Teams can conveniently update tasks, add comments, and track progress via a mobile browser, log hours worked, attach relevant project documents, and create meeting agendas based on outstanding tasks. Additionally, clients and consultants can access read-only accounts to view project statuses, timelines, and tasks without incurring any per-seat fees. Mindcat Projects can be hosted within the UAE or Saudi Arabia or operated on a customer's own cloud infrastructure or servers. The pricing model is based on the number of members, and there are one-time setup charges along with optional additional features that can be integrated. This flexibility ensures that organizations can tailor the service to their specific needs, enhancing overall project efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Workspace
Yes
Microsoft 365
Yes
Microsoft Excel
No
Mindcat Inbox
Yes
Integrations
Google Workspace
No
Microsoft 365
No
Microsoft Excel
Yes
Mindcat Inbox
No
Pricing Details
AED 99 per agent/month
You pay per agent per month. An agent is anyone who answers or works on tickets in that month. The price per agent drops as your team grows: each band’s price applies only to the agents inside that band. Customers, staff who raise requests and one owner or admin login that only reads reports are free.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Pricing Details
AED 179 per member/month
You pay per member per month. The price drops as your team grows: each band’s price applies only to the members inside that band. A member is anyone with a login who creates or edits tasks, logs time or runs meetings, so project managers, planners, site engineers, QS and admins count. Clients, consultants and anyone with read-only access are free.
Band: AED | SAR | USD per month
1 to 10: 179 | 179 | 48.74
11 to 30: 69 | 69 | 18.79
31 to 100: 45 | 45 | 12.25
101 and up: 29 | 29 | 7.90
Worked example. A fit-out contractor with 30 members comes to 10 × 179 + 20 × 69 = AED 3,170, so it pays the monthly minimum of AED 5,349 a month (SAR 5,349, or USD 1,456.50). The minimum covers up to 78 members. With 100 members it is AED 6,320 (USD 1,720.90). With 250 it is AED 10,670 (USD 2,905.38). Your clients’ and consultants’ read-only logins add nothing.
How you run it changes the multiplier.
Shared servers, hosted by us in the UAE, up to 10 members: The member price above. Your own separate copy and database on servers we share between clients, because one install can’t keep two companies apart | AED/SAR 2,499 (USD 680.46)
Your own copy, hosted by us in the UAE or Saudi Arabia: The member price above | AED/SAR 5,349 (USD 1,456.50)
In your own cloud or servers, run by us: Member price × 1.25, and you pay your cloud bill directly | AED/SAR 6,199 (USD 1,687.95)
Two ways to start. Up to 10 members on the shared plan, we set you up on a fixed quick-start package, with no scoping call. The shared plan stops at 10. From 11 members, and at any size on your own copy or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 10 members | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our UAE servers, your live jobs and members imported from our CSV template, our fit-out programme template with approval stages, the UAE or Saudi working week and public holidays, read-only logins for your clients, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: Your own copy or your own cloud, at any size | Up to 10 members: AED/SAR 4,900 (USD 1,334.24). 11 to 30: AED/SAR 9,900 (USD 2,695.71). 31 to 100: AED/SAR 19,900 (USD 5,418.65). Above 100: from AED/SAR 39,900 (USD 10,864.53), scoped in writing. | One working session with your operations lead, then setup to a written plan. It covers your live jobs and their programmes loaded from Excel or an MS Project or Primavera export, statuses for your approval stages, your working week and public holidays, logins for your team, read-only logins for your clients, your branding, the Arabic wording your team sees most, and training in Arabic and English.
Billed at cost, outside the member price. The maker’s Enterprise add-ons are optional and billed at cost, from EUR 5.95 per user a month at the maker’s list price with a 25-user minimum. You only need them for the team planner, single sign-on, baseline comparison, Gantt PDF export, or portfolio and resource management. No per-project fees. Annual prepay takes 15% off our part. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 10: 179 | 179 | 48.74
11 to 30: 69 | 69 | 18.79
31 to 100: 45 | 45 | 12.25
101 and up: 29 | 29 | 7.90
Worked example. A fit-out contractor with 30 members comes to 10 × 179 + 20 × 69 = AED 3,170, so it pays the monthly minimum of AED 5,349 a month (SAR 5,349, or USD 1,456.50). The minimum covers up to 78 members. With 100 members it is AED 6,320 (USD 1,720.90). With 250 it is AED 10,670 (USD 2,905.38). Your clients’ and consultants’ read-only logins add nothing.
How you run it changes the multiplier.
Shared servers, hosted by us in the UAE, up to 10 members: The member price above. Your own separate copy and database on servers we share between clients, because one install can’t keep two companies apart | AED/SAR 2,499 (USD 680.46)
Your own copy, hosted by us in the UAE or Saudi Arabia: The member price above | AED/SAR 5,349 (USD 1,456.50)
In your own cloud or servers, run by us: Member price × 1.25, and you pay your cloud bill directly | AED/SAR 6,199 (USD 1,687.95)
Two ways to start. Up to 10 members on the shared plan, we set you up on a fixed quick-start package, with no scoping call. The shared plan stops at 10. From 11 members, and at any size on your own copy or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 10 members | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our UAE servers, your live jobs and members imported from our CSV template, our fit-out programme template with approval stages, the UAE or Saudi working week and public holidays, read-only logins for your clients, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: Your own copy or your own cloud, at any size | Up to 10 members: AED/SAR 4,900 (USD 1,334.24). 11 to 30: AED/SAR 9,900 (USD 2,695.71). 31 to 100: AED/SAR 19,900 (USD 5,418.65). Above 100: from AED/SAR 39,900 (USD 10,864.53), scoped in writing. | One working session with your operations lead, then setup to a written plan. It covers your live jobs and their programmes loaded from Excel or an MS Project or Primavera export, statuses for your approval stages, your working week and public holidays, logins for your team, read-only logins for your clients, your branding, the Arabic wording your team sees most, and training in Arabic and English.
Billed at cost, outside the member price. The maker’s Enterprise add-ons are optional and billed at cost, from EUR 5.95 per user a month at the maker’s list price with a 25-user minimum. You only need them for the team planner, single sign-on, baseline comparison, Gantt PDF export, or portfolio and resource management. No per-project fees. Annual prepay takes 15% off our part. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/desk
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/projects
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Construction Management
Accounting Integration
No
Budget Tracking/Job Costing
No
CRM
No
Change Orders
No
Commercial
No
Contract Management
No
Contractors
No
Equipment Tracking
No
Estimating
No
Incident Reporting
No
Mobile Access
No
Offline Access
No
RFI & Submittals
No
Residential
No
Subcontractor Management
No
Timesheets
No
Project Management
Agile Methodologies
No
Budget Management
No
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
No
Customizable Templates
No
Gantt Charts
Yes
Idea Management
No
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
No
Resource Management
No
Time & Expense Tracking
No
Traditional Methodologies
No
