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Description
Mindcat Desk is a cloud-driven help desk and service desk solution designed specifically for support teams in the Gulf region. Requests made via email, phone, or a customer portal are transformed into tracked tickets, complete with reference numbers, designated owners, priority levels, status updates, and service-level deadlines. Teams have the flexibility to customize their response and resolution targets according to their work schedules, hours, and local calendars, utilizing tools like queues, escalations, pre-written replies, and reports to effectively manage their service obligations. Customers can monitor the progress of their requests through a portal and access a help center available in both Arabic and English. The interface for agents accommodates English and partial Arabic, featuring a right-to-left layout for ease of use. Hosting options are available in vendor-managed environments located in the UAE or Saudi Arabia, or organizations can choose to deploy the service in their own cloud or data center. This product is particularly beneficial for IT service desks, managed service providers, and other entities that deal with support requests that require adherence to specific response-time commitments, thereby enhancing operational efficiency and customer satisfaction. Overall, Mindcat Desk stands out as a versatile tool for organizations looking to streamline their support processes.
Description
Mindcat People is an HR and payroll solution tailored for employers operating in the UAE and Saudi Arabia, catering to various sectors such as contractors, facilities-management firms, and restaurant chains. The software efficiently handles employee data, salary configurations, attendance tracking, leave management, overtime calculations, advance requests, expense submissions, and other employee inquiries. Each month, it automates the payroll process, generating payslips and creating a WPS file for uploads to UAE banks or exchange houses, as well as a Mudad file for Saudi payroll needs; during setup, it incorporates local regulations, including GOSI and gratuity. Employees benefit from a mobile-friendly browser app that allows them to clock in, request time off, file expense claims, and access their payslips, while managers can easily oversee payroll and approve requests. The platform is designed to support companies in both the UAE and Saudi Arabia within a single installation, offering options for hosting in the region or deploying in a customer's own cloud or data center. Additionally, setup includes features like data imports, testing of bank files, a month for parallel payroll processing, and comprehensive training for users. This flexibility ensures that organizations can efficiently adapt the system to meet their specific payroll and HR needs.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Workspace
No
Microsoft 365
No
Mindcat Inbox
No
Pricing Details
AED 99 per agent/month
You pay per agent per month. An agent is anyone who answers or works on tickets in that month. The price per agent drops as your team grows: each band’s price applies only to the agents inside that band. Customers, staff who raise requests and one owner or admin login that only reads reports are free.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Pricing Details
AED 29/employee/month
You pay per employee on payroll, per month: anyone with a salary slip that month. HR, finance and manager logins add nothing, and a manager who is paid through the system counts once. Leavers stop counting the month after their final settlement. The price per employee drops as you grow: each band’s price applies only to the employees inside that band.
Band: AED | SAR | USD per month
1 to 50: 29 | 29 | 7.90
51 to 200: 18 | 18 | 4.90
201 to 500: 12 | 12 | 3.27
Above 500: 8 | 8 | 2.18
Worked example. A contractor with 150 employees on payroll pays 50 × 29 + 100 × 18 = AED 3,250 a month (SAR 3,250, USD 884.96). With 50 employees it is AED 1,450 (USD 394.83). With 400 it is AED 6,550 (USD 1,783.53). With 1,000 it is AED 11,750 (USD 3,199.46). The shared option has a minimum of AED/SAR 990 a month (USD 269.57), which covers up to 34 employees.
How you run it changes the multiplier.
Shared: your own site and database on our servers, in the UAE or Saudi Arabia: The per-employee price above | AED/SAR 990 (USD 269.57)
Your own servers, hosted by us in the UAE, Jeddah or Riyadh: Per-employee price × 2 | AED/SAR 4,590 (USD 1,249.83)
In your own cloud or data centre, run by us: The per-employee price, and you pay your cloud bill directly | AED/SAR 3,690 (USD 1,004.77)
Two ways to start.
Quick start: Shared, up to 50 employees | AED/SAR 2,500 (USD 680.74), fixed | Your site, your logo, your employees, salaries, bank accounts and leave balances imported from our spreadsheet template, our UAE or Saudi template (salary components, leave types, public holidays, gratuity rule), the WPS file set up with your bank’s employer ID, and recorded training in Arabic and English. Support by ticket. Monthly by card.
Managed setup: 51 employees and up, and every dedicated or own-cloud plan | Up to 200: AED/SAR 9,900 (USD 2,695.71). 201 to 500: AED/SAR 16,900 (USD 4,601.77). Above 500: from AED/SAR 29,900 (USD 8,141.59), scoped in writing. | A discovery call, import and cleanup, salary structures per group (office, crews, Saudis on each GOSI regime), gratuity and leave rules, attendance from your biometric clock, the WPS or Mudad file tested with your bank, one parallel payroll month, and live training. A named contact.
Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100.
Not in the price. Biometric clocks are yours, and your bank or exchange house charges its own WPS fees. Annual prepay takes 15% off the part of the monthly bill above the minimum. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 50: 29 | 29 | 7.90
51 to 200: 18 | 18 | 4.90
201 to 500: 12 | 12 | 3.27
Above 500: 8 | 8 | 2.18
Worked example. A contractor with 150 employees on payroll pays 50 × 29 + 100 × 18 = AED 3,250 a month (SAR 3,250, USD 884.96). With 50 employees it is AED 1,450 (USD 394.83). With 400 it is AED 6,550 (USD 1,783.53). With 1,000 it is AED 11,750 (USD 3,199.46). The shared option has a minimum of AED/SAR 990 a month (USD 269.57), which covers up to 34 employees.
How you run it changes the multiplier.
Shared: your own site and database on our servers, in the UAE or Saudi Arabia: The per-employee price above | AED/SAR 990 (USD 269.57)
Your own servers, hosted by us in the UAE, Jeddah or Riyadh: Per-employee price × 2 | AED/SAR 4,590 (USD 1,249.83)
In your own cloud or data centre, run by us: The per-employee price, and you pay your cloud bill directly | AED/SAR 3,690 (USD 1,004.77)
Two ways to start.
Quick start: Shared, up to 50 employees | AED/SAR 2,500 (USD 680.74), fixed | Your site, your logo, your employees, salaries, bank accounts and leave balances imported from our spreadsheet template, our UAE or Saudi template (salary components, leave types, public holidays, gratuity rule), the WPS file set up with your bank’s employer ID, and recorded training in Arabic and English. Support by ticket. Monthly by card.
Managed setup: 51 employees and up, and every dedicated or own-cloud plan | Up to 200: AED/SAR 9,900 (USD 2,695.71). 201 to 500: AED/SAR 16,900 (USD 4,601.77). Above 500: from AED/SAR 29,900 (USD 8,141.59), scoped in writing. | A discovery call, import and cleanup, salary structures per group (office, crews, Saudis on each GOSI regime), gratuity and leave rules, attendance from your biometric clock, the WPS or Mudad file tested with your bank, one parallel payroll month, and live training. A named contact.
Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100.
Not in the price. Biometric clocks are yours, and your bank or exchange house charges its own WPS fees. Annual prepay takes 15% off the part of the monthly bill above the minimum. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/desk
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/people
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Human Resources
360 Degree Feedback
No
Applicant Tracking
No
Attendance Management
Yes
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
Yes
Employee Database
Yes
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
Yes
Performance Management
No
Recruiting Management
No
Self Service Portal
Yes
Succession Planning
No
Time & Attendance Management
No
Time Off Management
Yes
Timesheets
No
Training Management
No
Payroll
401(k) Tracking
No
Attendance Management
Yes
Benefits Management
No
Check Printing
No
Compensation Management
No
Deductions Management
Yes
Direct Deposit
No
Multi-Country
Yes
Multi-State
No
Reporting/Analytics
No
Self Service Portal
Yes
Tax Compliance
No
Vacation / Leave Tracking
No
W-2 and 1099 Preparation
No
Wage Garnishment
No
