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Description
Mindcat Desk is a cloud-driven help desk and service desk solution designed specifically for support teams in the Gulf region. Requests made via email, phone, or a customer portal are transformed into tracked tickets, complete with reference numbers, designated owners, priority levels, status updates, and service-level deadlines. Teams have the flexibility to customize their response and resolution targets according to their work schedules, hours, and local calendars, utilizing tools like queues, escalations, pre-written replies, and reports to effectively manage their service obligations. Customers can monitor the progress of their requests through a portal and access a help center available in both Arabic and English. The interface for agents accommodates English and partial Arabic, featuring a right-to-left layout for ease of use. Hosting options are available in vendor-managed environments located in the UAE or Saudi Arabia, or organizations can choose to deploy the service in their own cloud or data center. This product is particularly beneficial for IT service desks, managed service providers, and other entities that deal with support requests that require adherence to specific response-time commitments, thereby enhancing operational efficiency and customer satisfaction. Overall, Mindcat Desk stands out as a versatile tool for organizations looking to streamline their support processes.
Description
Mindcat Lease is a cloud-based application designed for property management, specifically catering to landlords and property managers overseeing residential rentals in cities like Dubai and Riyadh. This platform consolidates lease information, including rental amounts, payment schedules, and tracking of post-dated cheques, while also keeping users informed about forthcoming bank deposits and renewal notices. Users benefit from the ability to generate rent invoices and VAT documentation, track overdue balances and collections, and create monthly reports as well as owner statements. The application features dedicated portals for both tenants and property owners, offers document storage capabilities, allows for maintenance requests, and sends reminders via WhatsApp, all while supporting CSV exports for streamlined accounting processes. Mindcat Lease can be tailored to meet specific needs with vendor assistance and is available in both a shared hosting option and a dedicated cloud environment tailored for UAE or Saudi Arabia, with an option for on-premise deployment as well. Furthermore, it accommodates users with both English and Arabic interfaces to enhance accessibility and usability.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Workspace
No
Microsoft 365
No
Mindcat Inbox
No
Pricing Details
AED 99 per agent/month
You pay per agent per month. An agent is anyone who answers or works on tickets in that month. The price per agent drops as your team grows: each band’s price applies only to the agents inside that band. Customers, staff who raise requests and one owner or admin login that only reads reports are free.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Pricing Details
AED 15 per unit per month
You pay per unit per month. A unit is a flat, villa, shop, office or warehouse that has a lease or is listed as vacant. The price per unit drops as your portfolio grows: each band’s price applies only to the units inside it. Buildings, owners, tenants, staff logins and tenant portal logins add nothing.
Band: AED | SAR | USD per month
1 to 100: 15 | 15 | 4.08
101 to 500: 8 | 8 | 2.18
501 to 2,000: 5 | 5 | 1.36
Above 2,000: 3 | 3 | 0.82
Worked example. A management company with 300 units pays 100 × 15 + 200 × 8 = AED 3,100 a month (SAR 3,100, USD 844.11). With 100 units it is AED 1,500. With 500 it is AED 4,700. With 1,000 it is AED 7,200. The shared plan has a minimum of AED/SAR 990 a month, which covers up to 66 units.
How you run it changes the multiplier.
Shared, hosted by us in the UAE or Saudi Arabia: The unit price above | AED/SAR 990 (USD 269.57)
Your own copy, hosted by us in the UAE, Jeddah or Riyadh: Unit price × 2 | AED/SAR 5,990 (USD 1,631.04)
In your own cloud or servers, run by us: The unit price above, and you pay your cloud bill directly | AED/SAR 4,590 (USD 1,249.83)
Two ways to start. Up to 100 units on the shared plan, we set you up on a fixed quick-start package, with no scoping call. Above 100 units, and at any size on your own copy or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 100 units | AED/SAR 2,500 (USD 680.74), fixed | Your copy in the UAE or Saudi Arabia with your logo, your buildings, units, leases and cheque schedules imported from our CSV template, the cheque, renewal and owner reports and the Leasing home switched on, VAT set for residential and commercial rent, recorded training and guides in Arabic and English, and ticket support. No call and no on-site morning. A person on our team checks your CSV, and we agree the go-live date once it is complete. Tenant portal logins are created from the emails in your import. We send the payment link within 24 hours.
Managed: The shared plan above 100 units, and every size on your own copy or your own cloud | Up to 100 units: AED/SAR 4,900 (USD 1,334.24). 101 to 500: AED/SAR 9,900 (USD 2,695.71). 501 to 2,000: AED/SAR 16,900 (USD 4,601.77). Above 2,000: from AED/SAR 29,900 (USD 8,141.59), scoped in writing. | Setup to a written plan: your leases and cheque history imported and checked, owners with their fee rates and opening balances, the owner statement laid out the way your landlords expect, owner logins, invoice and renewal-notice emails, training, and one month run side by side with your old files.
Paid to others, never inside the unit price. Ejari, Tawtheeq and Ejar fees go to DLD, the Abu Dhabi registry or REGA, as now. Bank charges for a returned cheque are your bank’s. Extra work outside a plan is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100. Annual prepay takes 15% off the part of the monthly bill above the minimum. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 100: 15 | 15 | 4.08
101 to 500: 8 | 8 | 2.18
501 to 2,000: 5 | 5 | 1.36
Above 2,000: 3 | 3 | 0.82
Worked example. A management company with 300 units pays 100 × 15 + 200 × 8 = AED 3,100 a month (SAR 3,100, USD 844.11). With 100 units it is AED 1,500. With 500 it is AED 4,700. With 1,000 it is AED 7,200. The shared plan has a minimum of AED/SAR 990 a month, which covers up to 66 units.
How you run it changes the multiplier.
Shared, hosted by us in the UAE or Saudi Arabia: The unit price above | AED/SAR 990 (USD 269.57)
Your own copy, hosted by us in the UAE, Jeddah or Riyadh: Unit price × 2 | AED/SAR 5,990 (USD 1,631.04)
In your own cloud or servers, run by us: The unit price above, and you pay your cloud bill directly | AED/SAR 4,590 (USD 1,249.83)
Two ways to start. Up to 100 units on the shared plan, we set you up on a fixed quick-start package, with no scoping call. Above 100 units, and at any size on your own copy or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 100 units | AED/SAR 2,500 (USD 680.74), fixed | Your copy in the UAE or Saudi Arabia with your logo, your buildings, units, leases and cheque schedules imported from our CSV template, the cheque, renewal and owner reports and the Leasing home switched on, VAT set for residential and commercial rent, recorded training and guides in Arabic and English, and ticket support. No call and no on-site morning. A person on our team checks your CSV, and we agree the go-live date once it is complete. Tenant portal logins are created from the emails in your import. We send the payment link within 24 hours.
Managed: The shared plan above 100 units, and every size on your own copy or your own cloud | Up to 100 units: AED/SAR 4,900 (USD 1,334.24). 101 to 500: AED/SAR 9,900 (USD 2,695.71). 501 to 2,000: AED/SAR 16,900 (USD 4,601.77). Above 2,000: from AED/SAR 29,900 (USD 8,141.59), scoped in writing. | Setup to a written plan: your leases and cheque history imported and checked, owners with their fee rates and opening balances, the owner statement laid out the way your landlords expect, owner logins, invoice and renewal-notice emails, training, and one month run side by side with your old files.
Paid to others, never inside the unit price. Ejari, Tawtheeq and Ejar fees go to DLD, the Abu Dhabi registry or REGA, as now. Bank charges for a returned cheque are your bank’s. Extra work outside a plan is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100. Annual prepay takes 15% off the part of the monthly bill above the minimum. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/desk
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/lease
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Real Estate Property Management
Billing & Invoicing
Yes
Commercial Properties
Yes
Contact Management
No
Credit Check
No
Expense Management
No
Insurance Management
No
Landlord Database
No
Late Fee Calculation
No
Lease Management
Yes
Maintenance Management
No
Owner Portal
Yes
Payment Processing
No
Portfolio Management
No
Rent Tracking
Yes
Residential Properties
Yes
Tax Management
Yes
Tenant Database
No
Tenant Portal
Yes
Vacancy Tracking
No
Website Management
No
