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Description
Mindcat Assets serves as a comprehensive IT asset management solution tailored for organizations aiming to efficiently assign and monitor devices, equipment, software licenses, and employee information. IT departments can generate a detailed inventory, link each asset or license to a specific employee, gather acknowledgment signatures, and meticulously document assignment details, returns, warranty, purchase, and renewal data. To enhance user experience, employee self-service options facilitate requests and acknowledgments, while HR and IT departments can engage in offboarding processes to assess outstanding items and log asset returns. The platform features barcode and QR code identification, along with transfer capabilities, approval workflows, and reporting tools to keep track of inventory and imminent renewals. Additionally, it can integrate with identity and device-management systems to seamlessly import employee or device information. Hosting options are offered in the UAE or Saudi Arabia, as well as on a client’s own infrastructure, making it adaptable to various operational needs. Mindcat Assets aims to empower IT and HR teams in effectively managing company resources and software entitlements throughout the employee lifecycle. Its capabilities ensure a streamlined approach to asset management, fostering accountability and efficiency within organizations.
Description
Mindcat Desk is a cloud-driven help desk and service desk solution designed specifically for support teams in the Gulf region. Requests made via email, phone, or a customer portal are transformed into tracked tickets, complete with reference numbers, designated owners, priority levels, status updates, and service-level deadlines. Teams have the flexibility to customize their response and resolution targets according to their work schedules, hours, and local calendars, utilizing tools like queues, escalations, pre-written replies, and reports to effectively manage their service obligations. Customers can monitor the progress of their requests through a portal and access a help center available in both Arabic and English. The interface for agents accommodates English and partial Arabic, featuring a right-to-left layout for ease of use. Hosting options are available in vendor-managed environments located in the UAE or Saudi Arabia, or organizations can choose to deploy the service in their own cloud or data center. This product is particularly beneficial for IT service desks, managed service providers, and other entities that deal with support requests that require adherence to specific response-time commitments, thereby enhancing operational efficiency and customer satisfaction. Overall, Mindcat Desk stands out as a versatile tool for organizations looking to streamline their support processes.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Google Workspace
Yes
Active Directory
Yes
Jamf Pro
Yes
Microsoft 365
No
Microsoft Intune
Yes
Salesforce
No
Slack
No
Integrations
Google Workspace
Yes
Active Directory
No
Jamf Pro
No
Microsoft 365
Yes
Microsoft Intune
No
Salesforce
Yes
Slack
Yes
Pricing Details
AED 5/user/month
Monthly pricing is per person with at least one asset or licence seat checked out: AED/SAR 5 for the first 100 people, then AED/SAR 3 for people 101–300, AED/SAR 2 for 301–1,000, and AED/SAR 1 above 1,000. Shared hosting has a AED/SAR 600 monthly minimum. One-time setup starts at AED/SAR 3,900 for up to 100 people; setup costs increase by band. Dedicated hosting is priced at twice the per-person rates; customer-cloud deployment is 0.75 times those rates, with a AED/SAR 1,999 monthly minimum for either option. Annual prepayment reduces recurring charges by 15%. Prices exclude applicable UAE and Saudi VAT; labels and printers are separate.
Free Trial
No
Free Version
No
Pricing Details
AED/SAR 99/user/month
AED/SAR 99 per agent monthly for 1–5 agents; AED/SAR 69 for 6–20, AED/SAR 49 for 21–50, and AED/SAR 39 for 51+ agents. Shared hosting has a five-agent minimum (AED/SAR 495/month). Vendor-managed dedicated hosting is priced at twice the agent rate, with a AED/SAR 2,999 monthly minimum. Customer-cloud or data-centre deployment is priced at 0.75× the agent rate, plus the customer's cloud bill, with a AED/SAR 2,999 monthly minimum. One-time setup fees range from AED/SAR 4,900 to AED/SAR 39,900 depending on agent count. Annual prepayment receives a 15% discount; VAT is excluded.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
United Arab Emirates
Website
mindcat.ai
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
United Arab Emirates
Website
mindcat.ai
Product Features
IT Asset Management
Asset Tracking
No
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
No
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
No
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
