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Description
Mindcat Assets serves as a comprehensive IT asset management solution tailored for organizations aiming to efficiently assign and monitor devices, equipment, software licenses, and employee information. IT departments can generate a detailed inventory, link each asset or license to a specific employee, gather acknowledgment signatures, and meticulously document assignment details, returns, warranty, purchase, and renewal data. To enhance user experience, employee self-service options facilitate requests and acknowledgments, while HR and IT departments can engage in offboarding processes to assess outstanding items and log asset returns. The platform features barcode and QR code identification, along with transfer capabilities, approval workflows, and reporting tools to keep track of inventory and imminent renewals. Additionally, it can integrate with identity and device-management systems to seamlessly import employee or device information. Hosting options are offered in the UAE or Saudi Arabia, as well as on a client’s own infrastructure, making it adaptable to various operational needs. Mindcat Assets aims to empower IT and HR teams in effectively managing company resources and software entitlements throughout the employee lifecycle. Its capabilities ensure a streamlined approach to asset management, fostering accountability and efficiency within organizations.
Description
Mindcat Desk is a cloud-driven help desk and service desk solution designed specifically for support teams in the Gulf region. Requests made via email, phone, or a customer portal are transformed into tracked tickets, complete with reference numbers, designated owners, priority levels, status updates, and service-level deadlines. Teams have the flexibility to customize their response and resolution targets according to their work schedules, hours, and local calendars, utilizing tools like queues, escalations, pre-written replies, and reports to effectively manage their service obligations. Customers can monitor the progress of their requests through a portal and access a help center available in both Arabic and English. The interface for agents accommodates English and partial Arabic, featuring a right-to-left layout for ease of use. Hosting options are available in vendor-managed environments located in the UAE or Saudi Arabia, or organizations can choose to deploy the service in their own cloud or data center. This product is particularly beneficial for IT service desks, managed service providers, and other entities that deal with support requests that require adherence to specific response-time commitments, thereby enhancing operational efficiency and customer satisfaction. Overall, Mindcat Desk stands out as a versatile tool for organizations looking to streamline their support processes.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Workspace
Yes
Active Directory
Yes
Jamf Pro
Yes
Microsoft 365
No
Microsoft Intune
Yes
Mindcat Inbox
No
Integrations
Google Workspace
Yes
Active Directory
No
Jamf Pro
No
Microsoft 365
Yes
Microsoft Intune
No
Mindcat Inbox
Yes
Pricing Details
AED 5/person/month
You pay per person holding kit, per month: anyone with at least one laptop, phone, tool or licence seat checked out to them. The price per person drops as you grow: each band’s price applies only to the people inside that band. IT, HR and finance logins are free, and so is everyone with nothing checked out. Assets, licences and locations are unlimited.
Band: AED | SAR | USD per month
1 to 100: 5 | 5 | 1.36
101 to 300: 3 | 3 | 0.82
301 to 1,000: 2 | 2 | 0.54
Above 1,000: 1 | 1 | 0.27
Worked example. A company with 250 people holding kit pays 100 × 5 + 150 × 3 = AED 950 a month (SAR 950, USD 258.68). With 500 people it is AED 1,500 (USD 408.44). With 1,500 it is AED 3,000 (USD 816.88). The shared option has a minimum of AED/SAR 600 a month (USD 163.38), which covers up to 133 people.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The per-person price above | AED/SAR 600 (USD 163.38)
Your own servers, hosted by us in the UAE or Saudi Arabia: Per-person price × 2 | AED/SAR 5,649 (USD 1,538.19)
In your own cloud or data centre, run by us: Per-person price × 2, and you pay your cloud bill directly | AED/SAR 5,599 (USD 1,524.57)
Two ways to start. Up to 100 people on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 101 people, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 100 people | AED/SAR 2,500 (USD 680.74), fixed
Managed: The shared plan from 101 people, and every size on your own servers or your own cloud | Up to 100 people: AED/SAR 3,900 (USD 1,061.95). 101 to 300: AED/SAR 6,900 (USD 1,878.83). 301 to 1,000: AED/SAR 12,900 (USD 3,512.59). Above 1,000: from AED/SAR 19,900 (USD 5,418.65), scoped in writing. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100.
Not in the price. Label printers and labels are yours to buy. There are no per-asset fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 100: 5 | 5 | 1.36
101 to 300: 3 | 3 | 0.82
301 to 1,000: 2 | 2 | 0.54
Above 1,000: 1 | 1 | 0.27
Worked example. A company with 250 people holding kit pays 100 × 5 + 150 × 3 = AED 950 a month (SAR 950, USD 258.68). With 500 people it is AED 1,500 (USD 408.44). With 1,500 it is AED 3,000 (USD 816.88). The shared option has a minimum of AED/SAR 600 a month (USD 163.38), which covers up to 133 people.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The per-person price above | AED/SAR 600 (USD 163.38)
Your own servers, hosted by us in the UAE or Saudi Arabia: Per-person price × 2 | AED/SAR 5,649 (USD 1,538.19)
In your own cloud or data centre, run by us: Per-person price × 2, and you pay your cloud bill directly | AED/SAR 5,599 (USD 1,524.57)
Two ways to start. Up to 100 people on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 101 people, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 100 people | AED/SAR 2,500 (USD 680.74), fixed
Managed: The shared plan from 101 people, and every size on your own servers or your own cloud | Up to 100 people: AED/SAR 3,900 (USD 1,061.95). 101 to 300: AED/SAR 6,900 (USD 1,878.83). 301 to 1,000: AED/SAR 12,900 (USD 3,512.59). Above 1,000: from AED/SAR 19,900 (USD 5,418.65), scoped in writing. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100.
Not in the price. Label printers and labels are yours to buy. There are no per-asset fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Pricing Details
AED 99 per agent/month
You pay per agent per month. An agent is anyone who answers or works on tickets in that month. The price per agent drops as your team grows: each band’s price applies only to the agents inside that band. Customers, staff who raise requests and one owner or admin login that only reads reports are free.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/assets
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/desk
Product Features
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
No
Configuration Management
No
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
No
IT Service Management
No
Inventory Management
Yes
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
