Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Microsoft Agent Framework is an open-source software development kit and runtime that assists developers in creating, orchestrating, and deploying AI agents alongside multi-agent workflows, utilizing programming languages like .NET and Python. By merging the straightforward agent abstractions found in AutoGen with the sophisticated capabilities of Semantic Kernel, it offers features such as session-based state management, type safety, middleware, telemetry, and extensive model and embedding support, thus providing a cohesive platform suitable for both experimentation and production settings. Additionally, it features graph-based workflows that empower developers with precise control over the interactions among multiple agents, enabling them to execute tasks and coordinate intricate processes efficiently, which facilitates structured orchestration in various scenarios, including sequential, concurrent, or branching workflows. Furthermore, the framework accommodates long-running operations and human-in-the-loop workflows by implementing robust state management, enabling agents to retain context, tackle complex multi-step problems, and function continuously over extended periods. This combination of features not only streamlines development but also enhances the overall performance and reliability of AI-driven applications.
Description
At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.
Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.
Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%
API Access
Has API
Yes
API Access
Has API
No
Integrations
.NET
Yes
Aircall
No
AutoGen
Yes
Freshdesk
No
Genesys Cloud CX
No
Openlayer
Yes
Python
Yes
Salesforce
No
Zendesk
No
Zoho CRM
No
Integrations
.NET
No
Aircall
Yes
AutoGen
No
Freshdesk
Yes
Genesys Cloud CX
Yes
Openlayer
No
Python
No
Salesforce
Yes
Zendesk
Yes
Zoho CRM
Yes
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
$20
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
learn.microsoft.com/en-us/agent-framework/overview/
Vendor Details
Company Name
Process Shepherd
Founded
2022
Country
United States
Website
www.processshepherd.com
Product Features
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
No
Process Change Tracking
No
Process Mapping
No
Process Modeling & Design
No
Visual Workflow Management
No