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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Knoku serves as an AI chat interface tailored for documentation websites, effectively utilizing your own documentation. It meticulously scans your docs to identify pertinent sections and formulates responses complete with citations; if a question arises that lacks coverage, rather than making assumptions, it logs the query as an area that requires enhancement, ensuring your team is aware of upcoming improvements. Each response is directly linked to the specific heading and line of the source material, providing users with referenced answers while simultaneously alerting your team to the inquiries that remain inadequately addressed. The architecture of Knoku revolves around an efficient workflow: it begins with query analysis to extract both intent and entities, then context retrieval to pinpoint relevant sections of documentation, followed by response generation that leverages this context, and ultimately, output delivery that conveys the answer to the user. The setup process is intentionally streamlined; simply insert the widget into your documentation site, transfer content using the command line interface, and monitor visitor inquiries through the dashboard while continually refining your documentation based on feedback. This allows for a dynamic enhancement of your documentation resources in response to user needs.

Description

The dynamic FAQ system from TeamBrain understands the needs of your visitors and leverages the expertise of your specialists to provide timely responses. You can address the inquiries of potential clients or existing customers exactly when and where they arise, whether on your business application, website, intranet, extranet, or customer portal. This innovative solution, recognized for its effectiveness*, utilizes TeamBrain's technology to autonomously handle 95% of visitor inquiries with minimal setup and ongoing enhancements tailored specifically for businesses. By delivering responses at critical moments, such as during the checkout process or on landing pages, you can significantly boost conversion rates while enriching your CRM with valuable insights from new questions and their corresponding answers. Additionally, the TeamBrain engine empowers your website to adapt and refine its responses based on user interactions, ensuring that answers are always pertinent and drawn from the knowledge of your experts. This not only improves user satisfaction but also fosters a continuous learning environment that enhances the overall user experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Docusaurus
HTML
Markdown
Mintlify
MkDocs
Nextra
Sphinx

Integrations

Docusaurus
HTML
Markdown
Mintlify
MkDocs
Nextra
Sphinx

Pricing Details

$19 per month
Free Trial
Free Version

Pricing Details

€49 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Knoku

Country

United States

Website

knoku.com

Vendor Details

Company Name

TeamBrain

Country

France

Website

teambrain.fr/en/dynamic-faq/

Product Features

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Alternatives

No Alternatives

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