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support

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Description

KeyReply’s conversational agent serves as a groundbreaking orchestrator for patient engagement, acting as a personal guide throughout the healthcare experience. Patients utilizing this innovative tool report enhanced satisfaction, increased involvement, and a stronger loyalty to their healthcare providers. There is no longer a need to compromise between scaling operations and reducing expenses, as our clients experience an impressive 17% decrease in costs while simultaneously expanding their service capacity. To ensure that your investments are resilient for the future, it's essential to place a patient engagement orchestrator at the core of your digital transformation efforts, and KeyReply is at the forefront of this movement. Consider the potential consequences if the conversational AI partner you rely on declines to implement a crucial workflow or feature; what if they face financial difficulties that lead to soaring prices or, even more alarmingly, a complete shutdown? The stability of your patient engagement strategy hinges on choosing a reliable partner that can adapt to your evolving needs.

Description

Our flagship product, iMedEMR, is an Electronic Health Records Solution that enables clinical efficiency and payment program compliance. It also allows patient engagement to drive quality, improve outcomes, and reduce overall care costs. It is obvious that Patient Outcomes are directly related to Patient Compliance. It is important to integrate Patient Engagement into your clinical activities in order to maintain efficiency. The iMedEMR software solution allows practices to fully take advantage of the Advanced Payment Models (APMs), which are being driven by healthcare industry. To survive, practices will need to "Evolve" to keep up with changing payment models. iMed's solutions allow you to do this without breaking the bank. iMed works closely to Payers, Accountable Care Organizations and other Industry Partners to ensure that the latest APMs are properly captured and exported.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CGM LABDAQ No 
Chemdoc No 
DuxWare No 
EPIC HRMS No 
Med-Quest No 
Medisoft No 
OpenPM No 
Oracle Health Long-Term Care No 
ParagonERP No 
QRS PARADIGM No 
Qmarks Pathology Lab Reporting System No 
Veradigm Practice Management No 

Integrations

CGM LABDAQ Yes 
Chemdoc Yes 
DuxWare Yes 
EPIC HRMS Yes 
Med-Quest Yes 
Medisoft Yes 
OpenPM Yes 
Oracle Health Long-Term Care Yes 
ParagonERP Yes 
QRS PARADIGM Yes 
Qmarks Pathology Lab Reporting System Yes 
Veradigm Practice Management Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$550 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

KeyReply

Founded

2014

Country

Singapore

Website

keyreply.com

Vendor Details

Company Name

iMed Software Corp (iMedCORE)

Founded

2003

Country

United States

Website

www.imedemr.com

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Patient Engagement

Appointment Scheduling No 
Care Planning No 
Collaboration No 
Messaging No 
Mobile Access No 
Patient Education No 
Patient Portal No 
Personal Health Record No 
Progress Tracking No 
Self Management No 

Product Features

Electronic Medical Records (EMR)

Appointment Management Yes 
Charting Yes 
Compliance Tracking Yes 
E-Prescribing Yes 
E/M Coding Yes 
HIPAA Compliant Yes 
Handwriting Recognition Yes 
Integrated Telehealth No 
MIPS Certified No 
Meaningful Use Certified Yes 
ONC-ATCB Certified Yes 
Patient Portal Yes 
Self Service Portal Yes 
Voice Recognition Yes 

Medical Scheduling

Appointment Management Yes 
Billing & Invoicing Yes 
Drag & Drop No 
Facility Scheduling Yes 
Multi-Location Yes 
No-Show Tracking Yes 
On Call Scheduling Yes 
Patient Records Yes 
Patient Scheduling Yes 
Physician Management Yes 
Recurring Appointments Yes 
Self Service Portal Yes 
Staff Scheduling Yes 

Patient Engagement

Appointment Scheduling Yes 
Care Planning Yes 
Collaboration Yes 
Messaging Yes 
Mobile Access Yes 
Patient Education Yes 
Patient Portal Yes 
Personal Health Record Yes 
Progress Tracking Yes 
Self Management Yes 

Patient Portal

Appointment Confirmations Yes 
Appointment Scheduling Yes 
Bill Payment Yes 
Care Plans Yes 
Care Summaries Yes 
EHR-Agnostic No 
Health Record Access Yes 
Intake Forms Yes 
Lab Results Yes 
Prescription Renewals Yes 
Secure Messaging Yes 
Video Consultations Yes 

Telemedicine

Appointment Reminders Yes 
Appointment Scheduling Yes 
Chat / Messaging Yes 
E-Prescribing Yes 
For Medical Purposes No 
HIPAA Compliant Yes 
Multi-Provider Practice Yes 
Online Forms No 
Patient Queue Management Yes 
Practice Management Yes 
Remote Treatment Plans No 
Teleradiology No 
Video Conferencing Yes 

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