Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
IntouchCheck® turns audits, inspections, and routine checks into a connected digital process, helping multi-location businesses improve consistency and accountability.
With mobile access, teams can complete inspections, capture results, and trigger follow-up actions in real time. Leaders gain a clear view of daily processes, safety requirements, brand standards, property conditions, service calls, driver logs, and incidents across every location.
Key features include:
● Mobile inspections with live results and centralized tracking
● Instant corrective actions when issues are found
● Flexible workflows that support ownership and consistent execution
● Analytics to surface trends, issues, and priorities
● Custom templates for audits, safety checks, operational reviews, and brand standards
● Enterprise rollups for visibility across stores, regions, and teams
IntouchCheck® helps organizations resolve issues faster, reduce missed steps, and maintain stronger operational control at scale.
Description
IntouchSurvey® helps multi-location brands capture customer feedback, spot emerging issues, and understand how well expectations are being met across the business, from the enterprise level to individual regions and locations.
By connecting feedback with operational performance, leaders can see what is shaping satisfaction, respond to concerns sooner and repeat the practices that deliver stronger experiences.
Key features include:
● Feedback collection across web, email, SMS, and other channels
● Live dashboards that surface key trends and results
● Flexible templates for NPS, CSAT, and other survey programs
● Skip logic and branching for more relevant, personalized survey journeys
● Automated alerts that bring urgent feedback to the right teams
● Enterprise rollups for comparing performance across locations and regions
IntouchSurvey® gives teams a clearer view of the customer's voice, helping them act faster, improve consistency, and strengthen satisfaction across every touchpoint.
API Access
Has API
No
API Access
Has API
No
Integrations
IntouchCX™ Platform
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Intouch Insight
Founded
1992
Country
United States & Canada
Website
www.intouchinsight.com/what-we-do/inspection-software/
Vendor Details
Company Name
Intouch Insight
Founded
1992
Country
United States & Canada
Website
www.intouchinsight.com/what-we-do/cx-platform/survey-tool/
Product Features
Audit
Alerts / Notifications
Yes
Audit Planning
Yes
Compliance Management
Yes
Dashboard
Yes
Exceptions Management
Yes
Forms Management
Yes
Issue Management
Yes
Mobile Access
Yes
Multi-Year Planning
No
Risk Assessment
No
Workflow Management
Yes
Forms Automation
Approval Process Control
Yes
Archiving & Retention
Yes
Collaboration
Yes
Document Indexing
No
Drag & Drop
Yes
Full Text Search
Yes
Remote Document Access
Yes
Rules-Based Workflow
Yes
Text Editing
Yes
Version Control
Yes
Inspection
Appointment Management
No
Customer Database
Yes
Dispatch Management
No
Equipment Tracking
No
Photos In Reports
Yes
Print on Site
No
Report Templates
Yes
Speech Recognition
No
Subcontractor Management
No
Product Features
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Survey
Custom Survey URLs
No
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
No