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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Modern enterprises rely on countless partners and third party solutions to enhance online services, improve their operations, grow the business, and serve their customers. Each of these resources, in turn, connects with countless others to create a dynamic and growing ecosystem of assets that are mostly unmonitored. These hyperconnected eco-systems represent a vastly new attack surface, which falls outside the traditional security perimeters and enterprise risk management strategy. IONIX secures and protects enterprises against this new attack vector. IONIX, the only External Attack Surface Management Platform, allows organizations to identify and eliminate risks throughout their digital supply chain. Enterprises gain visibility and control over hidden risks arising from Web, Cloud PKI, DNS vulnerabilities or misconfigurations. Integrates natively or via API with Microsoft Azure Sentinel (including Atlassian JIRA), Splunk, Cortex XSOAR and more.

Description

Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

XTEL AI
BitSight
Cortex XSOAR
Jira
Microsoft Sentinel
ServiceNow
Splunk Cloud Platform
Splunk Enterprise
Triple Point S&OP

Integrations

XTEL AI
BitSight
Cortex XSOAR
Jira
Microsoft Sentinel
ServiceNow
Splunk Cloud Platform
Splunk Enterprise
Triple Point S&OP

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

IONIX

Founded

2016

Country

Israel

Website

www.ionix.io

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/products-and-platforms/cortex.html

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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