Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Modern enterprises rely on countless partners and third party solutions to enhance online services, improve their operations, grow the business, and serve their customers. Each of these resources, in turn, connects with countless others to create a dynamic and growing ecosystem of assets that are mostly unmonitored. These hyperconnected eco-systems represent a vastly new attack surface, which falls outside the traditional security perimeters and enterprise risk management strategy.
IONIX secures and protects enterprises against this new attack vector. IONIX, the only External Attack Surface Management Platform, allows organizations to identify and eliminate risks throughout their digital supply chain. Enterprises gain visibility and control over hidden risks arising from Web, Cloud PKI, DNS vulnerabilities or misconfigurations. Integrates natively or via API with Microsoft Azure Sentinel (including Atlassian JIRA), Splunk, Cortex XSOAR and more.
Description
Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.
API Access
Has API
API Access
Has API
Integrations
XTEL AI
BitSight
Cortex XSOAR
Jira
Microsoft Sentinel
ServiceNow
Splunk Cloud Platform
Splunk Enterprise
Triple Point S&OP
Integrations
XTEL AI
BitSight
Cortex XSOAR
Jira
Microsoft Sentinel
ServiceNow
Splunk Cloud Platform
Splunk Enterprise
Triple Point S&OP
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IONIX
Founded
2016
Country
Israel
Website
www.ionix.io
Vendor Details
Company Name
Infosys
Founded
1981
Country
India
Website
www.infosys.com/products-and-platforms/cortex.html
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics