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Description
To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.
Description
Convert leads into sales opportunities, transform opportunities into customers, and turn customers into repeat orders effortlessly. Our user-friendly CRM seamlessly integrates with your entire business, making billing a breeze! Whether you're just launching an online store or have been managing one for some time, you know that populating your site with products, overseeing inventory, and promoting those items involves considerable effort. We have developed a solution that streamlines this challenging process, enabling you to accomplish tasks in days instead of months and ensuring you maintain a competitive advantage to boost your sales. Import products, categories, or inventory from ANY source and quickly upload them to your store directly from your desktop. It's that easy! The prosperity of any retail operation hinges on its capability to effectively market its products. Research shows that personalized ads tailored to individual products yield the best results, though this approach can be quite labor-intensive. With our tool, however, you can simplify the ad creation process, allowing you to focus on growing your business while still reaching your target audience effectively.
API Access
Has API
API Access
Has API
Integrations
Segment
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$45.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/store-engagement
Vendor Details
Company Name
Synap Software Labs
Founded
2015
Country
United States
Website
synap.net
Product Features
Customer Data Platforms (CDP)
Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management