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Description
To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.
Description
Structure Hub serves as a web-based e-commerce back office tailored for independent retailers overseeing their online shops. It interfaces seamlessly with an existing website, allowing for code modifications without necessitating a complete overhaul of the site. Users can efficiently manage various aspects such as catalogs, pricing, inventory, orders, customer details, shipping protocols, pickup availability, quotations, invoices, credit notes, and in-store transactions from a single dashboard. The platform establishes connections with shipping carriers like Sendcloud, and developers are able to integrate their sites via a REST API by following the provided setup documentation. A free version of the service is offered indefinitely, supporting Factur-X invoicing through a verified platform. Upgrading to the premium version unlocks features such as the ability to create shipping labels, track parcels, implement discount codes, run email marketing campaigns, automate tasks, publish blog content, access analytics, and gather verified reviews. This online service operates with a French-language interface, is hosted within the European Union, and grants customers the capability to export their data whenever needed. Specifically designed for artisans, producers, and retailers, it empowers them to effectively sell through their own digital storefronts while streamlining their operational processes. Additionally, the user-friendly interface ensures that even those with minimal technical expertise can navigate the platform with ease.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Sendcloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€0
A free version is available with no time limit. The full version costs €59 per month excluding VAT, without a commitment, or €590 per year excluding VAT. The full version includes a one-month free trial without a credit card.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/store-engagement
Vendor Details
Company Name
SILEMA
Founded
2021
Country
France
Website
structure-hub.fr
Product Features
Customer Data Platforms (CDP)
Behavioral Analytics
No
Campaign Management
No
Customer Profiles
No
Customer Segmentation
No
Data Integration
No
Data Matching
No
GDPR Compliance
No
Personalization
No
Predictive Modeling
No
Order Management
Back Order Management
No
Catalog Management
No
Inventory Management
No
Order Entry
No
Order Fulfillment
No
Order Tracking
No
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
No
Product Features
eCommerce
CRM
No
Catalog Management
No
Channel Management
No
Customer Accounts
No
Data Security
No
Email Marketing
No
Inventory Management
No
Kitting
No
Loyalty Program
No
Mobile Access
No
Multi-Store Management
No
Order Management
No
Product Configurator
No
Promotions Management
No
Returns Management
No
Reviews Management
No
SEO Management
No
Shopping Cart
No
Templates
No
Alternatives
Alternatives
No Alternatives
