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ease
features
design
support

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Description

To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.

Description

Engage your customers across diverse platforms: ecommerce sites, online marketplaces, and mobile applications. Facilitate a seamless omnichannel shopping experience that allows them to make purchases however they prefer—whether that’s through the web, curbside pickup, or in-store visits. Enhance your online sales by linking your POS or ERP systems to your website and various e-commerce marketplaces. Capture every sales opportunity by implementing immediate catalog updates and tailoring your online promotions for each sales avenue. Eliminate concerns about IT issues, lost orders, and inconsistent connectors. Stay prepared for peak shopping seasons with our robust cloud infrastructure that provides instant, limitless scalability. Ship orders more affordably and efficiently directly from your retail location in just a few clicks, automatically securing the best shipping rates from over a hundred carriers. Simplify your order processing and shipping by replacing complex, incompatible systems with a user-friendly, automated all-in-one solution. Streamline order routing to minimize separate shipments and optimize shipping locations based on your inventory levels and the proximity of your customers, ensuring a more effective delivery process. This comprehensive approach not only boosts efficiency but also enhances customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Loyverse POS
Runit RealTime Cloud

Integrations

Loyverse POS
Runit RealTime Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$199 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/store-engagement

Vendor Details

Company Name

Sqquid

Founded

2016

Country

United States

Website

sqquid.com

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Product Features

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

Alternatives

Alternatives

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