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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

HelpHub provides a way for users to access help documents, AI-driven Instant Answers, and additional support seamlessly within your application. By incorporating HelpHub, users can find solutions to their problems without disrupting their experience in the app, which often leads to a noticeable increase in conversion rates for our clients. To enhance the searchability of help documents and Instant Answers, HelpHub employs semantic search technology, which focuses on the meaning behind the words rather than just the terms themselves. This feature is particularly beneficial as users may not always be familiar with the specific vocabulary used in your application. As a result, even if they search using approximate phrases related to your app's terminology, they are still likely to receive relevant answers to their inquiries. This capability not only improves user satisfaction but also contributes to a more intuitive support experience.

Description

Connect is a powerful module designed to swiftly load any corpus, irrespective of its type or origin, while also managing the metadata linked to each document. Proxem’s API provides the flexibility to integrate various tools with our technology, enabling the analysis of documents at set intervals and the leveraging of results from Semantic Analysis using external applications, in addition to performing terminology extraction, spell checking, and language identification, all executed in real time. Furthermore, Proxem Studio empowers users to gain in-depth insights into the subjects that are significant to both customers and employees through Sentiment Analysis and automated message classification. It also includes features like Customized Ranking Plans, Data Mining capabilities, visualizations of customer journeys, impact assessments, and the distribution of dashboards and alerts, all while identifying subtle trends and signals in the data. This comprehensive suite ultimately enhances decision-making processes by providing a clearer understanding of audience sentiments and behaviors.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Algolia Yes 
Appcues Yes 
Bubble Yes 
Document360 Yes 
Freshdesk Yes 
GitBook Yes 
Intercom Yes 
Netlify Yes 
Segment Yes 
Wix Yes 
WordPress Yes 
YouTube Yes 
Zendesk Yes 
inSided Yes 

Integrations

Algolia No 
Appcues No 
Bubble No 
Document360 No 
Freshdesk No 
GitBook No 
Intercom No 
Netlify No 
Segment No 
Wix No 
WordPress No 
YouTube No 
Zendesk No 
inSided No 

Pricing Details

$50 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Amplitude

Country

United States

Website

www.command.ai/helphub/

Vendor Details

Company Name

Proxem

Founded

2007

Country

France

Website

www.proxem.com/en/

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics Yes 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

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