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Description
An effective knowledge base is built upon a robust tool. Create a streamlined help center in mere minutes instead of taking months to set it up. By quickly establishing a customer-focused knowledge base, you can provide proactive support, alleviating your team's burden from urgent cases and enhancing overall customer satisfaction. Effortlessly manage multiple help centers from a single dashboard. Explore the simplest method to launch your help center. Focus on producing high-quality articles instead of getting caught up in their design. Support a variety of content types, such as images, videos, documents, and audio files. Seamlessly link to other articles within your help center while remaining in the editor. Benefit from automatic suggestions generated by your help center, customized according to the user's location and actions. Open help center materials in a widget, allowing customers to access information without navigating away from their current page. Easily maintain and organize FAQs in your help center for straightforward presentation on your website, eliminating the need for outdated, hard-to-modify FAQ sections. Furthermore, a well-structured knowledge base can significantly reduce support ticket volume, allowing your team to focus on more complex issues.
Description
It’s important for any organization that is focused on creating accessible experiences to have an Accessibility Resource Center. TPGi’s Accessibility Resource Center (ARC Platform) will give your organization a central platform and suite of accessibility tools to help you on your ongoing accessibility journey.
ARC is centered around an automated scanning and monitoring tool that helps identify accessibility issues. You can scan and test web pages, whole websites, and particular user flows. Your team can access a library of accessibility articles in ARC’s KnowledgeBase which provide code-level solutions to common accessibility issues. Additionally, you can address any knowledge gaps your team may have through individualized training courses or connect with a TPGi accessibility expert for more difficult use cases via HelpDesk.
Accessibility Resource Center (ARC Platform) Features: ARC Monitoring; ARC KnowledgeBase; ARC User Flows; ARC API; ARC Tutor; ARC HelpDesk; ARC Workspaces; ARC Test Initiatives
API Access
Has API
API Access
Has API
Pricing Details
$19 per month
Free Trial
Free Version
Pricing Details
$29 per user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpCenter.io
Country
United States
Website
helpcenter.io
Vendor Details
Company Name
TPGi
Founded
2002
Country
United States
Website
www.tpgi.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Web Accessibility Testing
ADA Compliance
Alerts / Notifications
Automated Testing
Mobile Accessibility Testing
Ongoing Accessibility Monitoring
Reporting / Analytics
Visualize Accessibility
WCAG Compliance