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Description
HealthRide is a scheduling and dispatch software specifically designed for non-emergency medical transportation (NEMT) providers, utilizing an AI assistant that efficiently handles ride bookings at your request. This software caters to a range of companies, regardless of whether they operate a single van or manage extensive fleets.
With Ryder Go, you can streamline your entire day's planning in just a click, taking into account time constraints, vehicle specifications, and driver availability. After reviewing the plan, you can approve it, and Ryder AI will make adjustments as needed, always with your consent.
Dispatchers benefit from a comprehensive overview of the day's operations presented on a single dashboard, allowing for easy drag-and-drop assignments. Meanwhile, drivers can access trip details through a user-friendly iPhone and Android app that continues to function even without cellular connectivity.
Trips from MTM, Alivi, and Sentry automatically populate your dashboard, which also includes built-in standing orders and will-call returns. Additionally, you can conveniently convert completed trips into invoices that feature pay-online links and stored payment methods for customer convenience.
The service is priced at $59 per vehicle each month, encompassing all features without additional setup fees, per-ride charges, or binding contracts. You will also receive support from knowledgeable professionals in the NEMT industry during the onboarding process to ensure a smooth transition.
All demonstrations are showcased through screenshots that feature sample data for prospective users to review.
Description
NEMT Cloud Dispatch is a cloud-based transportation management system for Non-Emergency Medical Transportation providers, paratransit operators, and school transportation services. The platform consolidates scheduling, dispatch, routing, driver applications, billing, and reporting into a single system with transparent per-vehicle pricing — $49.99/month for solo operators, $149.99/month for fleets up to 5 vehicles, and $39.99 per additional vehicle.
Technical Architecture
• Cloud-hosted SaaS — no on-premise servers, no local installation requirements
• Native iOS and Android driver applications with offline-capable data sync
• Direct API integrations with NEMT brokers (Modivcare, MTM, Kaiser Permanente, VectorCare, Access2Care, Alivi, HBSS Connect Corp) — trip data flows in via EDI and status updates push back in real time
• HIPAA-compliant data handling with encryption in transit and at rest, role-based access controls, comprehensive audit logging
• Integrated VoIP and SMS gateways
Core Modules
• Scheduling & Route Optimization — Vehicle Routing Problem (VRP) solver with time-window and capacity constraints. Multi-load routing groups compatible trips on the same vehicle.
• Dispatch Platform — Real-time dispatch console with exception queue management, one-click driver reassignment, automated broker trip import, and two-way driver communication logged to trip records.
• Driver Mobile App — Native iOS and Android applications.
• Billing & Claims — Automated 837P EDI file generation for Medicaid, CMS-1500 form support for Medicare Advantage and commercial payers,
• Facility Portal — Multi-tenant secure portal for hospitals, care facilities, school districts, and transit agencies.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Android
No
Apple iOS
No
Claude
Yes
Google Maps
No
MTM Carousel
No
Practice Mate
No
QuickBooks Enterprise
No
Twilio
No
Integrations
Android
Yes
Apple iOS
Yes
Claude
No
Google Maps
Yes
MTM Carousel
Yes
Practice Mate
Yes
QuickBooks Enterprise
Yes
Twilio
Yes
Pricing Details
$59
Free Trial
No
Free Version
No
Pricing Details
$49.99
• Solo Operator — $49.99/month (1 vehicle)
• Small Fleet — $149.99/month (up to 5 vehicles)
• Growth — $149.99/month + $39.99 per additional vehicle beyond 5
• Custom software customization — $95/hour
• Small Fleet — $149.99/month (up to 5 vehicles)
• Growth — $149.99/month + $39.99 per additional vehicle beyond 5
• Custom software customization — $95/hour
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
HealthRide
Website
healthride.app
Vendor Details
Company Name
NEMT Cloud Dispatch
Founded
2009
Country
United States
Website
nemtclouddispatch.com
Product Features
NEMT
Automated Scheduling
Yes
Billing and Invoicing
Yes
Client Notifications
Yes
Computer Aided Dispatch
Yes
Customer Database
Yes
Fuel Management
Yes
Import / Export Data
Yes
In-Vehicle Hardware
Yes
Mileage Tracking
Yes
Online Booking
Yes
Order Management
Yes
Reporting
Yes
Routing
Yes
Scheduling
Yes
Vehicle Tracking
Yes
Product Features
EMS
Availability Indicator
Yes
Billable Items Tracking
Yes
Daily Unit Loading Analysis
Yes
Dispatch Monitoring
Yes
EMS Service Roles Time Clock
Yes
Electronic Signature
Yes
Equipment Tracking
Yes
Fleet Management
Yes
NEMSIS Compliance
Yes
Patient Database
Yes
Point-of-Service Data
Yes
Refusal Statements
Yes
Shift Management
Yes
Supply Management
Yes
NEMT
Automated Scheduling
Yes
Billing and Invoicing
Yes
Client Notifications
Yes
Computer Aided Dispatch
Yes
Customer Database
Yes
Fuel Management
Yes
Import / Export Data
Yes
In-Vehicle Hardware
Yes
Mileage Tracking
Yes
Online Booking
Yes
Order Management
Yes
Reporting
Yes
Routing
Yes
Scheduling
Yes
Vehicle Tracking
Yes
Alternatives
No Alternatives