Average Ratings 2 Ratings

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ease
features
design
support

Average Ratings 0 Ratings

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ease
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support

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Description

Google Assistant is always available to assist you whenever you need it, no matter where you are. To begin using it, simply press and hold the home button on your device. You also have the ability to formulate personalized queries. Designed with your privacy in mind, Google Assistant ensures that your information remains confidential, secure, and protected. By utilizing Google Assistant, you place your trust in us regarding your data, and we take the responsibility of safeguarding and respecting it seriously. Understanding that privacy is a personal matter, we've developed straightforward privacy controls that empower you to make choices that suit your preferences. Visit this page to discover more about how Google Assistant functions, the privacy settings available to you, frequently asked questions, and additional resources. To initiate, hold down the home button on compatible Android devices or download the Google Assistant application from the App Store. You can effortlessly send texts, set reminders, enable Battery Saver mode, and quickly access your emails. Additionally, Google Assistant can help you manage your daily tasks with ease.

Description

Enhance customer interactions with human agents through Agent Assist, a feature of Google Cloud’s Contact Center AI. It offers pre-prepared responses for customers to ensure timely communication. By leveraging a centralized knowledge base, it provides comprehensive answers to customer inquiries. This capability allows agents to manage 28% more conversations, leading to a reduction in operational expenses, shorter average hold times for customers, and an improved capacity to manage peak traffic effectively. Customer satisfaction can see a boost of 10% thanks to the delivery of consistent, high-quality responses, and the training process becomes faster as agents learn from top performers. The implementation of Smart Reply can decrease abandoned chats by enabling response times that are 15% quicker, utilizing rapid answers sourced from the central knowledge base. Furthermore, Agent Assist suggests effective phrases used by successful agents, enhancing the quality and uniformity of the customer experience. This system also recommends relevant knowledge base content to assist agents in addressing customer issues more effectively, thereby minimizing wait times and ensuring customers receive precise information. Overall, the combination of these features streamlines the customer support process, making it more efficient and effective.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Avaya Experience Platform
Botmaker
Chatlayer by Sinch
ClickUp
CoRover.ai
Conva.AI
EBM
Genesys Cloud CX
Google Cloud Contact Center AI
Google Contacts
Huxcomm Business Television
LivePerson
Partoo
Quidlo Timesheets
Rep AI
Scotty
Smartly.AI
Zowie
[24]7.ai

Integrations

Avaya Experience Platform
Botmaker
Chatlayer by Sinch
ClickUp
CoRover.ai
Conva.AI
EBM
Genesys Cloud CX
Google Cloud Contact Center AI
Google Contacts
Huxcomm Business Television
LivePerson
Partoo
Quidlo Timesheets
Rep AI
Scotty
Smartly.AI
Zowie
[24]7.ai

Pricing Details

Free
Free Trial
Free Version

Pricing Details

$0.06 per session
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

assistant.google.com

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

cloud.google.com/agent-assist

Product Features

Product Features

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