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Description
Experience increased leisure time as Gnbly handles the scheduling of your medical appointments, salon visits, and dining reservations with a mere voice command. This innovative tool is capable of effortlessly navigating phone systems by utilizing key presses to complete various tasks. Bid farewell to tedious waiting periods on the line, as Gnbly adeptly resolves your queries and collects vital information. Take charge of your access to business information with Gnbly's skilled inquiry features. Whether you're looking for store hours, product stock, or pricing specifics, Gnbly promptly retrieves the information you require, streamlining your daily routine. We provide you with the technology to engage in conversations through Gnbly, and its potential is limited only by your imagination. Common applications include making reservations, conducting screening interviews, obtaining quotes, and requesting status updates, among others. With Gnbly, you can enhance productivity while effortlessly managing your time.
Description
Enhance customer interactions with human agents through Agent Assist, a feature of Google Cloud’s Contact Center AI. It offers pre-prepared responses for customers to ensure timely communication. By leveraging a centralized knowledge base, it provides comprehensive answers to customer inquiries. This capability allows agents to manage 28% more conversations, leading to a reduction in operational expenses, shorter average hold times for customers, and an improved capacity to manage peak traffic effectively. Customer satisfaction can see a boost of 10% thanks to the delivery of consistent, high-quality responses, and the training process becomes faster as agents learn from top performers. The implementation of Smart Reply can decrease abandoned chats by enabling response times that are 15% quicker, utilizing rapid answers sourced from the central knowledge base. Furthermore, Agent Assist suggests effective phrases used by successful agents, enhancing the quality and uniformity of the customer experience. This system also recommends relevant knowledge base content to assist agents in addressing customer issues more effectively, thereby minimizing wait times and ensuring customers receive precise information. Overall, the combination of these features streamlines the customer support process, making it more efficient and effective.
API Access
Has API
API Access
Has API
Integrations
Avaya Experience Platform
Cisco Unified Contact Center
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
[24]7.ai
Integrations
Avaya Experience Platform
Cisco Unified Contact Center
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
[24]7.ai
Pricing Details
$20 per month
Free Trial
Free Version
Pricing Details
$0.06 per session
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Gnbly
Country
United States
Website
gnbly.com
Vendor Details
Company Name
Founded
1998
Country
United States
Website
cloud.google.com/agent-assist
