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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Getint is an integration platform designed to facilitate data synchronization among various systems used in work management, DevOps, and IT service management. It seamlessly connects a wide array of tools, including Jira, ServiceNow, Azure DevOps, GitHub, GitLab, Zendesk, monday.com, Salesforce, and many others. This platform enables both one-way and two-way synchronization of elements like issues, incidents, tasks, work items, comments, attachments, statuses, and custom fields. Administrators have the flexibility to define field mappings, apply filtering rules, and set up workflow mappings to manage the flow of information between different systems. Getint accommodates both SaaS and On-Premise deployments, providing organizations with the ability to integrate both cloud-based and self-hosted environments effectively. It features user-friendly visual configuration tools, sophisticated scripting capabilities, and comprehensive logging for monitoring integration activities. Common applications of Getint include the synchronization of development and support tickets, fostering collaboration between ITSM and engineering teams, and harmonizing systems across various organizations for improved efficiency. Additionally, this platform enhances cross-departmental communication, ensuring that teams remain aligned and informed throughout their projects.

Description

Support Fusion is an integration platform that requires no coding, specifically designed for Managed Service Providers (MSPs) catering to enterprise clients. Our application streamlines the synchronization of tickets between ITSM systems like ServiceNow, Jira, and Zendesk, and MSP PSA tools such as ConnectWise, Autotask, and HaloPSA. It allows for seamless bi-directional syncing of tickets, statuses, comments, and attachments, ensuring that both parties remain informed without the hassle of redundant tasks. This solution helps MSPs save significant time each week, prevent SLA violations, and achieve precise reporting with minimal manual input. Targeted at mid-to-large MSPs that support enterprise accounts, Support Fusion reduces unnecessary duplication of work and fosters growth by transforming support data into actionable service intelligence. Users can quickly initiate the process using our prebuilt connectors and easy-to-follow setup, eliminating the need for custom scripts or extensive development work, making it an efficient choice for businesses looking to enhance their service delivery. Additionally, the platform's user-friendly interface helps teams get accustomed to the system in no time, further contributing to operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

ServiceNow Yes 
Zendesk Yes 
Autotask PSA No 
Azure DevOps Yes 
GitHub Yes 
GitLab Yes 
HaloPSA No 
Jira Yes 
Jira Service Management No 
Salesforce Yes 
monday AI work platform Yes 

Integrations

ServiceNow Yes 
Zendesk Yes 
Autotask PSA Yes 
Azure DevOps No 
GitHub No 
GitLab No 
HaloPSA Yes 
Jira No 
Jira Service Management Yes 
Salesforce No 
monday AI work platform No 

Pricing Details

$250
Free Trial Yes 
Free Version No 

Pricing Details

$500
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Getint

Founded

2020

Country

Poland

Website

www.getint.io

Vendor Details

Company Name

Support Fusion

Founded

2025

Country

Australia

Website

www.suppfusion.com

Product Features

Product Features

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

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