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Description
Solutions for real-time and historical performance management tailored for wallboards and agent desktops are essential. By transforming data into actionable insights, call centers can significantly improve their efficiency. It is crucial to optimize workforce management, ensuring that agents are well-informed and capable of self-managing their tasks. This approach not only enhances the customer experience but also provides real-time performance metrics to adapt to shifting demands. Ensuring that all team members remain aligned fosters a collaborative atmosphere focused on delivering exceptional service to customers. A cohesive agent experience is vital, whether employees are working remotely or on-site. Achieve your operational goals effectively! Geomant Wallboard solutions are capable of aggregating and showcasing data from a multitude of sources. With certified connectors and a wealth of experience with various CRM platforms, we streamline processes for every stakeholder involved. Provide decision-makers with essential metrics across diverse platforms, presenting a comprehensive overview of operations. Additionally, equip your management team with mobile access to effortlessly monitor business health from anywhere, ensuring they remain connected and informed at all times. This level of accessibility transforms how management engages with their teams and drives overall performance.
Description
You can automate the content creation process on any device by building digital signage, AI, and IoT solutions. You can manage content deployments across multiple devices using the same URL. Automated updates to your solutions via the cloud allow customers to stay engaged with your brand message at all times. Without writing a single line, digital signage content can be created and deployed, as well as touchless voice AI solutions, and complex IoT-driven campaigns. The powerful Voice AI SDK converts web-based touch applications to voice-controlled experiences across all channels. The Sodaclick platform allows you to create voice assistants that can be used for navigational and informational digital signage. Use conversational AI in the drive-thru to increase sales, throughput, and brand loyalty.
API Access
Has API
API Access
Has API
Integrations
Avaya Cloud Office
IBM Watson
Inova
LUIS
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Skype
Integrations
Avaya Cloud Office
IBM Watson
Inova
LUIS
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Skype
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Geomant
Founded
1984
Country
United Kingdom
Website
www.geomant.com/end-user-solutions/wallboards-for-contact-centers
Vendor Details
Company Name
Sodaclick
Founded
2012
Country
United Kingdom
Website
sodaclick.com
Product Features
Digital Signage
Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor
Product Features
Digital Signage
Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor