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support

Description

Genesis Global enables financial markets organizations to innovate at speed through a software application development platform, prepackaged solutions and deep expertise in capital markets and financial services. Genesis replaces the buy vs. build challenge with a buy-to-build solution. The Genesis platform is designed with flexibility and performance at its core, providing developers with the frameworks, integrations and components required to automate manual workflows, enhance legacy systems and build entirely new applications.

Description

Genesys Cloud EX stands out as a cutting-edge platform aimed at enhancing employee experiences within contact centers and organizations that prioritize customer interaction. By incorporating robust workforce engagement management (WEM) capabilities, it simplifies essential functions like scheduling, performance monitoring, and skill enhancement. Utilizing AI-powered insights, Genesys Cloud EX allows supervisors to pinpoint improvement opportunities while offering tailored coaching and growth experiences for employees. The platform fosters a culture of teamwork, openness, and support through its user-friendly dashboards and integrated communication features. Thanks to its cloud-based design, Genesys Cloud EX not only boosts organizational productivity and employee morale but also ensures the delivery of outstanding customer service, making it a crucial tool for modern businesses. Ultimately, the platform's focus on continuous development and engagement sets a new standard for employee and customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

5X
Cognigy.AI
Genesys Cloud CX
Kore.ai

Integrations

5X
Cognigy.AI
Genesys Cloud CX
Kore.ai

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Genesis Global Technology

Founded

2015

Country

United Kingdom

Website

genesis.global

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

www.genesys.com/genesys-cloud-ex

Product Features

Financial Services

Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management

Low-Code Development

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives

Alternatives

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