Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Drawing on over two decades of expertise from CORE, GENESYS represents Vitech's cutting-edge software that facilitates interconnected systems engineering throughout the organization. Completely redesigned, GENESYS adopts established model-centric methodologies while incorporating contemporary technologies within a fully open architecture. This innovation results in the strength of a comprehensive Model-Based Systems Engineering (MBSE) ecosystem, seamlessly integrated with the convenience of modern office applications, tailored to meet your data needs. By merging a reliable, model-centric systems engineering strategy with an architecture suitable for enterprise use, GENESYS empowers you to implement MBSE effectively and uniformly across your project teams. Moreover, GENESYS eliminates uncertainty in implementation and provides context-driven modeling solutions for intricate systems engineering challenges, ensuring your projects are executed with precision and clarity. With its user-friendly interface and robust functionalities, GENESYS sets a new standard in systems engineering software.
Description
The first Arabic-native AI agent integrated into the region’s leading customer service software.
Maqsam is where Arabia’s most loved businesses turn customer service into a delight, with solutions that are simple to use and ready to scale. We built this platform, rich with culturally intelligent features and powered with a natively Arabic AI agent, to help our clients connect, listen, and deliver exceptional service, one conversation at a time.
Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances.
Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home.
By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Chatterbox
Yes
Fin
No
Freshdesk
No
Gears
Yes
Graphlogic GL Platform
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Intercom
No
Modulate Velma
Yes
Pipedrive
No
Integrations
Chatterbox
No
Fin
Yes
Freshdesk
Yes
Gears
No
Graphlogic GL Platform
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Intercom
Yes
Modulate Velma
No
Pipedrive
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Pricing Built for Flexibility, Scale, and Economy. Subscription-based pricing model.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Vitech Corporation
Website
www.vitechcorp.com
Vendor Details
Company Name
Maqsam
Founded
2019
Country
Saudi Arabia
Website
maqsam.com
Product Features
Enterprise Architecture
Application Portfolio Management
No
Architecture Governance
No
Capability Mapping
Yes
Diagramming
Yes
Idea Management
No
Modeling & Simulation
Yes
Project Management
Yes
Risk Assessment
Yes
Transformation Roadmapping
No
Version Control
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
Yes
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
Yes