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support

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Description

FortressIQ is the industry's most advanced process-intelligence platform. It allows enterprises to decode work and transform experiences. FortressIQ combines innovative computer vision with artificial intelligence to provide unprecedented process insights. It is extremely fast and delivers detail and accuracy that are unattainable using traditional methods. The platform automatically acquires process data across multiple systems. This empowers enterprises to understand, monitor and improve their operations, employee and customer experience, and every business process. FortressIQ was established in 2017 and is supported by Lightspeed Venture Partners and Boldstart Ventures as well as Comcast Ventures and Eniac Ventures. Continuously and automatically identify inefficiencies and process variations to determine optimal process paths and reduce time to automate.

Description

HumanFirst revolutionizes the way you handle infrastructure and workflows for exploring, curating, and scaling your AI training data. Our solutions empower the expansion of NLU and NLP capabilities, significantly speeding up the advancement of conversational AI. By ensuring that authentic voice-of-the-customer data is consistently integrated, we enhance the relevance and effectiveness of your models. With HumanFirst Studio, managing voice and text data for training and refining natural language understanding (NLU) models becomes effortless. Eliminate expensive and inconsistent data ingestion and labeling procedures, opting instead for a streamlined experience that enables immediate enhancements to your AI performance using actual data. You can easily import requests from your Search and Help Center, emails, live chat, or voice call logs to ensure your AI continually learns to understand customer needs better. This allows for the discovery of intents and their enhancement in precision. The traditional approach of guessing which intents require training and manually creating training phrases can be cumbersome, often resulting in insufficient coverage and accuracy of intents, which can hinder the overall effectiveness of your AI solutions. Ultimately, embracing HumanFirst allows your organization to focus on what truly matters: delivering exceptional customer experiences driven by intelligent AI.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Automation Anywhere

Founded

2017

Country

United States

Website

www.fortressiq.com

Vendor Details

Company Name

HumanFirst.ai

Founded

2017

Country

Canada

Website

www.humanfirst.ai/

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition Yes 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Big Data

Collaboration No 
Data Blends No 
Data Cleansing No 
Data Mining Yes 
Data Visualization Yes 
Data Warehousing No 
High Volume Processing No 
No-Code Sandbox No 
Predictive Analytics No 
Templates No 

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics No 
Profitability Analysis Yes 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics Yes 

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping Yes 
Process Modeling & Design No 
Visual Workflow Management No 

Computer Vision

Blob Detection & Analysis Yes 
Building Tools No 
Image Processing Yes 
Multiple Image Type Support No 
Reporting / Analytics Integration Yes 
Smart Camera Integration No 

Data Discovery

Contextual Search No 
Data Classification No 
Data Matching No 
False Positives Reduction No 
Self Service Data Preparation No 
Sensitive Data Identification Yes 
Visual Analytics No 

Deep Learning

Convolutional Neural Networks No 
Document Classification No 
Image Segmentation Yes 
ML Algorithm Library No 
Model Training Yes 
Neural Network Modeling Yes 
Self-Learning No 
Visualization Yes 

Machine Learning

Deep Learning Yes 
ML Algorithm Library Yes 
Model Training Yes 
Natural Language Processing (NLP) Yes 
Predictive Modeling No 
Statistical / Mathematical Tools No 
Templates No 
Visualization Yes 

Natural Language Processing

Co-Reference Resolution No 
In-Database Text Analytics No 
Named Entity Recognition Yes 
Natural Language Generation (NLG) No 
Open Source Integrations No 
Parsing Yes 
Part-of-Speech Tagging No 
Sentence Segmentation No 
Stemming/Lemmatization No 
Tokenization No 

Robotic Process Automation (RPA)

Analytics Yes 
Attended Automation No 
Code-free Development No 
Image Recognition Yes 
Optical Character Recognition Yes 
Process Builder No 
Third Party Application Integration Yes 
Unattended Automation No 

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Machine Learning

Deep Learning No 
ML Algorithm Library No 
Model Training No 
Natural Language Processing (NLP) No 
Predictive Modeling No 
Statistical / Mathematical Tools No 
Templates No 
Visualization No 

Natural Language Processing

Co-Reference Resolution No 
In-Database Text Analytics No 
Named Entity Recognition No 
Natural Language Generation (NLG) No 
Open Source Integrations No 
Parsing No 
Part-of-Speech Tagging No 
Sentence Segmentation No 
Stemming/Lemmatization No 
Tokenization No 

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