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Description
FlowEQ offers a no-code workflow solution designed to seamlessly integrate with your existing systems, enhancing team efficiency. This innovative automation tool empowers teams to operate more swiftly in their current environments, promoting a better way of working. FlowEQ’s solution simplifies processes, ensuring that critical workflows are executed accurately every time, all while functioning within your established systems. Furthermore, FlowEQ integrates effortlessly with your Salesforce customer support platform and your Zendesk customer service application, providing a comprehensive solution. By embedding within your operational or customer service systems, FlowEQ comes pre-configured with the necessary integrations to support your teams in managing their routine tasks effectively. Ultimately, FlowEQ aims to transform how your organization operates by eliminating bottlenecks and improving overall performance.
Description
At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.
Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.
Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%
API Access
Has API
API Access
Has API
Integrations
Freshdesk
Salesforce
Zendesk
Zoho CRM
Aircall
BigCommerce
Box
EasyPost
Genesys Cloud CX
GitHub
Integrations
Freshdesk
Salesforce
Zendesk
Zoho CRM
Aircall
BigCommerce
Box
EasyPost
Genesys Cloud CX
GitHub
Pricing Details
$29 per user per month
Free Trial
Free Version
Pricing Details
$20
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
FlowEQ
Country
United States
Website
www.floweq.com/integrations/integrations-overview
Vendor Details
Company Name
Process Shepherd
Founded
2022
Country
United States
Website
www.processshepherd.com
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management