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Description

FleetFlow is a comprehensive software solution designed for the management of fleet and dispatch operations in sectors such as taxi services, non-emergency medical transport, shuttles, school transport, and various passenger services. The platform features a web-based dashboard alongside dedicated applications for both drivers and passengers, facilitating the management of bookings and trip logistics effectively. Dispatchers have the capability to monitor vehicles and ongoing trips in real-time on a live map, allowing them to assign rides, track status updates, and coordinate across multiple branches seamlessly. Users can opt for manual dispatching while larger fleets benefit from automated driver assignment features. The tools available for drivers enhance their experience by providing support for assigned rides, navigation assistance, and real-time status updates, while passengers can utilize the app to request rides, receive fare estimates, make payments, and access trip updates. Furthermore, FleetFlow also oversees the management of vehicle and driver records, payment processing, invoicing, and operational reporting. The system integrates smoothly with location services from Google Maps, payment processing through Stripe, and SMS notifications via Twilio. Pricing plans are determined by the size of the fleet and may offer options for customized branding on apps and advanced analytics features for deeper insights. This all-in-one solution aims to streamline operations and enhance the efficiency of transportation service providers.

Description

NEMT Cloud Dispatch is a cloud-based transportation management system for Non-Emergency Medical Transportation providers, paratransit operators, and school transportation services. The platform consolidates scheduling, dispatch, routing, driver applications, billing, and reporting into a single system with transparent per-vehicle pricing — $49.99/month for solo operators, $149.99/month for fleets up to 5 vehicles, and $39.99 per additional vehicle. Technical Architecture • Cloud-hosted SaaS — no on-premise servers, no local installation requirements • Native iOS and Android driver applications with offline-capable data sync • Direct API integrations with NEMT brokers (Modivcare, MTM, Kaiser Permanente, VectorCare, Access2Care, Alivi, HBSS Connect Corp) — trip data flows in via EDI and status updates push back in real time • HIPAA-compliant data handling with encryption in transit and at rest, role-based access controls, comprehensive audit logging • Integrated VoIP and SMS gateways Core Modules • Scheduling & Route Optimization — Vehicle Routing Problem (VRP) solver with time-window and capacity constraints. Multi-load routing groups compatible trips on the same vehicle. • Dispatch Platform — Real-time dispatch console with exception queue management, one-click driver reassignment, automated broker trip import, and two-way driver communication logged to trip records. • Driver Mobile App — Native iOS and Android applications. • Billing & Claims — Automated 837P EDI file generation for Medicaid, CMS-1500 form support for Medicare Advantage and commercial payers, • Facility Portal — Multi-tenant secure portal for hospitals, care facilities, school districts, and transit agencies.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

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Screenshots View All

Integrations

Google Maps Yes 
Twilio Yes 
Android No 
Apple iOS No 
MTM Carousel No 
Practice Mate No 
QuickBooks Enterprise No 
Stripe Yes 

Integrations

Google Maps Yes 
Twilio Yes 
Android Yes 
Apple iOS Yes 
MTM Carousel Yes 
Practice Mate Yes 
QuickBooks Enterprise Yes 
Stripe No 

Pricing Details

$50/month
Basic is $50/month for up to 15 vehicles. Standard is $80/month for up to 30 vehicles; Premium is $120/month for up to 60 vehicles. Additional vehicles and enterprise plans cost more. Setup fees are waived, and onboarding is included. Standard and Premium annual billing discounts are 20% and 25%, respectively. Subscriptions include a 14-day money-back guarantee.
Free Trial No 
Free Version No 

Pricing Details

$49.99
• Solo Operator — $49.99/month (1 vehicle)
• Small Fleet — $149.99/month (up to 5 vehicles)
• Growth — $149.99/month + $39.99 per additional vehicle beyond 5
• Custom software customization — $95/hour
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Hyvikk Solutions

Founded

2014

Country

India

Website

fleetflow.hyvikk.com

Vendor Details

Company Name

NEMT Cloud Dispatch

Founded

2009

Country

United States

Website

nemtclouddispatch.com

Product Features

Fleet Management

Dispatch Management No 
Employee Management No 
Fuel Management No 
GPS Tracking No 
Incident Reporting No 
Inspection Management No 
Inventory Management No 
Maintenance Management No 
Mileage Tracking No 
Motor Pool No 
Routing No 
Tire Management No 
VIN Lookup No 
Work Order Management No 

Taxi Dispatch

Billing & Invoicing No 
Computer Aided Dispatch No 
Customer Database No 
Fuel Management No 
Mileage Tracking No 
Order Management No 
Routing No 
Scheduling No 
Vehicle Tracking No 

Product Features

EMS

Availability Indicator Yes 
Billable Items Tracking Yes 
Daily Unit Loading Analysis Yes 
Dispatch Monitoring Yes 
EMS Service Roles Time Clock Yes 
Electronic Signature Yes 
Equipment Tracking Yes 
Fleet Management Yes 
NEMSIS Compliance Yes 
Patient Database Yes 
Point-of-Service Data Yes 
Refusal Statements Yes 
Shift Management Yes 
Supply Management Yes 

NEMT

Automated Scheduling Yes 
Billing and Invoicing Yes 
Client Notifications Yes 
Computer Aided Dispatch Yes 
Customer Database Yes 
Fuel Management Yes 
Import / Export Data Yes 
In-Vehicle Hardware Yes 
Mileage Tracking Yes 
Online Booking Yes 
Order Management Yes 
Reporting Yes 
Routing Yes 
Scheduling Yes 
Vehicle Tracking Yes 

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