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Description
FleetFlow is a comprehensive software solution designed for the management of fleet and dispatch operations in sectors such as taxi services, non-emergency medical transport, shuttles, school transport, and various passenger services. The platform features a web-based dashboard alongside dedicated applications for both drivers and passengers, facilitating the management of bookings and trip logistics effectively. Dispatchers have the capability to monitor vehicles and ongoing trips in real-time on a live map, allowing them to assign rides, track status updates, and coordinate across multiple branches seamlessly. Users can opt for manual dispatching while larger fleets benefit from automated driver assignment features. The tools available for drivers enhance their experience by providing support for assigned rides, navigation assistance, and real-time status updates, while passengers can utilize the app to request rides, receive fare estimates, make payments, and access trip updates. Furthermore, FleetFlow also oversees the management of vehicle and driver records, payment processing, invoicing, and operational reporting. The system integrates smoothly with location services from Google Maps, payment processing through Stripe, and SMS notifications via Twilio. Pricing plans are determined by the size of the fleet and may offer options for customized branding on apps and advanced analytics features for deeper insights. This all-in-one solution aims to streamline operations and enhance the efficiency of transportation service providers.
Description
NEMT Cloud Dispatch is a cloud-based transportation management system for Non-Emergency Medical Transportation providers, paratransit operators, and school transportation services. The platform consolidates scheduling, dispatch, routing, driver applications, billing, and reporting into a single system with transparent per-vehicle pricing — $49.99/month for solo operators, $149.99/month for fleets up to 5 vehicles, and $39.99 per additional vehicle.
Technical Architecture
• Cloud-hosted SaaS — no on-premise servers, no local installation requirements
• Native iOS and Android driver applications with offline-capable data sync
• Direct API integrations with NEMT brokers (Modivcare, MTM, Kaiser Permanente, VectorCare, Access2Care, Alivi, HBSS Connect Corp) — trip data flows in via EDI and status updates push back in real time
• HIPAA-compliant data handling with encryption in transit and at rest, role-based access controls, comprehensive audit logging
• Integrated VoIP and SMS gateways
Core Modules
• Scheduling & Route Optimization — Vehicle Routing Problem (VRP) solver with time-window and capacity constraints. Multi-load routing groups compatible trips on the same vehicle.
• Dispatch Platform — Real-time dispatch console with exception queue management, one-click driver reassignment, automated broker trip import, and two-way driver communication logged to trip records.
• Driver Mobile App — Native iOS and Android applications.
• Billing & Claims — Automated 837P EDI file generation for Medicaid, CMS-1500 form support for Medicare Advantage and commercial payers,
• Facility Portal — Multi-tenant secure portal for hospitals, care facilities, school districts, and transit agencies.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Google Maps
Yes
Twilio
Yes
Android
No
Apple iOS
No
MTM Carousel
No
Practice Mate
No
QuickBooks Enterprise
No
Stripe
Yes
Integrations
Google Maps
Yes
Twilio
Yes
Android
Yes
Apple iOS
Yes
MTM Carousel
Yes
Practice Mate
Yes
QuickBooks Enterprise
Yes
Stripe
No
Pricing Details
$50/month
Basic is $50/month for up to 15 vehicles. Standard is $80/month for up to 30 vehicles; Premium is $120/month for up to 60 vehicles. Additional vehicles and enterprise plans cost more. Setup fees are waived, and onboarding is included. Standard and Premium annual billing discounts are 20% and 25%, respectively. Subscriptions include a 14-day money-back guarantee.
Free Trial
No
Free Version
No
Pricing Details
$49.99
• Solo Operator — $49.99/month (1 vehicle)
• Small Fleet — $149.99/month (up to 5 vehicles)
• Growth — $149.99/month + $39.99 per additional vehicle beyond 5
• Custom software customization — $95/hour
• Small Fleet — $149.99/month (up to 5 vehicles)
• Growth — $149.99/month + $39.99 per additional vehicle beyond 5
• Custom software customization — $95/hour
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Hyvikk Solutions
Founded
2014
Country
India
Website
fleetflow.hyvikk.com
Vendor Details
Company Name
NEMT Cloud Dispatch
Founded
2009
Country
United States
Website
nemtclouddispatch.com
Product Features
Fleet Management
Dispatch Management
No
Employee Management
No
Fuel Management
No
GPS Tracking
No
Incident Reporting
No
Inspection Management
No
Inventory Management
No
Maintenance Management
No
Mileage Tracking
No
Motor Pool
No
Routing
No
Tire Management
No
VIN Lookup
No
Work Order Management
No
Taxi Dispatch
Billing & Invoicing
No
Computer Aided Dispatch
No
Customer Database
No
Fuel Management
No
Mileage Tracking
No
Order Management
No
Routing
No
Scheduling
No
Vehicle Tracking
No
Product Features
EMS
Availability Indicator
Yes
Billable Items Tracking
Yes
Daily Unit Loading Analysis
Yes
Dispatch Monitoring
Yes
EMS Service Roles Time Clock
Yes
Electronic Signature
Yes
Equipment Tracking
Yes
Fleet Management
Yes
NEMSIS Compliance
Yes
Patient Database
Yes
Point-of-Service Data
Yes
Refusal Statements
Yes
Shift Management
Yes
Supply Management
Yes
NEMT
Automated Scheduling
Yes
Billing and Invoicing
Yes
Client Notifications
Yes
Computer Aided Dispatch
Yes
Customer Database
Yes
Fuel Management
Yes
Import / Export Data
Yes
In-Vehicle Hardware
Yes
Mileage Tracking
Yes
Online Booking
Yes
Order Management
Yes
Reporting
Yes
Routing
Yes
Scheduling
Yes
Vehicle Tracking
Yes