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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Mortgage Director serves as the innovative loan origination platform at the heart of the Fiserv lending framework. It enhances lending processes and fortifies the connections between lenders and their borrowers. In the current competitive lending landscape, it has become crucial for lenders to utilize technology to elevate service quality, optimize operations, and meet borrower expectations. By consolidating all essential features within one cohesive lending environment, lenders can confidently navigate their future, knowing that all necessary tools are at their disposal. Mortgage Director equips users with everything they need to define the future of lending while facilitating a fully digital mortgage experience from the core of a unified mortgage lending ecosystem. This integration not only simplifies processes but also empowers lenders to remain agile and responsive to market demands.

Description

Loandock serves as an AI-driven platform designed for mortgage processing, catering to independent mortgage banks, brokers, and loan officers who manage their own files. Its intelligent assistant, Clara, seamlessly integrates with clients' existing loan origination systems and lender portals to compile loan packages, gather and verify necessary documents, pre-underwrite files, submit them to lenders, and handle any conditions that may arise. Clara proactively communicates with borrowers and third parties, which include title companies, insurance providers, employers, homeowners associations, servicers, and payoff entities, via text and email. She meticulously checks the submitted documents against each specific requirement, prompts for corrections if details are missing, and organizes materials according to the relevant conditions. Any inquiries that necessitate human judgment are directed to the client’s processing team, while the authority for credit decisions and final clearance of conditions rests with lender underwriters. Additionally, processors have the flexibility to interact with Clara through various platforms such as Slack, Microsoft Teams, email, text, or directly through the Loandock dashboard, thereby enhancing their operational efficiency. This multifaceted support ensures a streamlined mortgage processing experience for all users involved.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

ARIVE No 
Charge-off Loan Tracker Yes 
CompenSafe Yes 
CustomFit.ai Yes 
Encompass No 
LendingPad No 
Microsoft Teams No 
Slack No 
Surefire CRM Yes 

Integrations

ARIVE Yes 
Charge-off Loan Tracker No 
CompenSafe No 
CustomFit.ai No 
Encompass Yes 
LendingPad Yes 
Microsoft Teams Yes 
Slack Yes 
Surefire CRM No 

Pricing Details

$10000.00/one-time
Free Trial No 
Free Version No 

Pricing Details

Pricing is per file and varies with the number of conditions. Lenders and larger brokerages are priced according to volume and workflow. Files that do not close are not charged; a file that closes late because of Loandock is free.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Fiserv

Founded

1984

Country

United States

Website

fiserv.com

Vendor Details

Company Name

Loandock

Website

www.loandock.com

Product Features

Loan Origination

Amortization Schedule Yes 
Audit Trail Yes 
Closing Documents No 
Compliance Management Yes 
Customer Database Yes 
Digital Signature No 
Document Management No 
Fee Management Yes 
Loan Processing Yes 
Online Application Yes 

Mortgage and Loans

Amortization Schedule Yes 
Client Database Yes 
Closing Documents No 
Commercial Mortgages No 
Contact Management No 
Credit Reporting Yes 
Customer Statements No 
Document Management Yes 
Electronic Applications No 
Government Loans Yes 
Loan Origination Yes 
Loan Servicing No 
Pipeline Management Yes 
Pre-Qualification Yes 
Refinance Management No 
Residential Mortgages Yes 

Product Features

Mortgage and Loans

Amortization Schedule No 
Client Database No 
Closing Documents No 
Commercial Mortgages No 
Contact Management No 
Credit Reporting No 
Customer Statements No 
Document Management No 
Electronic Applications No 
Government Loans No 
Loan Origination No 
Loan Servicing No 
Pipeline Management No 
Pre-Qualification No 
Refinance Management No 
Residential Mortgages No 

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