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features
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support

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Description

Conversational AI Designed for: Financial Institutions. Tailored conversational AI for the banking sector, providing efficient customer service solutions right from the start. Discover how banking and credit union clients are realizing chatbot success. Amidst the buzz surrounding chatbots, we will explore how actual banks and credit unions utilize Finn AI’s specialized chatbots that are finely tuned for the financial industry. These conversational AI chatbots, specifically crafted for banks and credit unions, empower financial entities to enhance their customer service. Finn AI serves as an intelligent chatbot that enables banks and credit unions to automate processes and expand self-service capabilities effortlessly. Acting as the frontline for customer interactions, it minimizes wait times and alleviates the burden on call centers, ensuring round-the-clock service availability while assisting mid-sized banks in providing advanced digital solutions necessary to thrive in the competitive landscape. Finn AI is offered as a fully managed service, encompassing software, operational management, and continuously evolving AI knowledge sourced from a network of financial institutions. This comprehensive approach ensures that banks and credit unions remain at the forefront of customer service innovation.

Description

ebankIT enables banks and credit unions to deliver the same humanized, personalized, and accessible digital experience on mobile, web, and voice banking, as well as whatever future channel may come next.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Fiserv No 
Glia No 
Jack Henry Business Banking No 
MX No 
Mambu No 
Unblu No 

Integrations

Fiserv Yes 
Glia Yes 
Jack Henry Business Banking Yes 
MX Yes 
Mambu Yes 
Unblu Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Finn AI

Founded

2014

Country

Canada

Website

www.finn.ai

Vendor Details

Company Name

ebankIT Omnichannel Digital Banking Platform

Founded

2013

Country

Portugal

Website

www.ebankit.com

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance No 
For Developers No 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis No 
Speech Recognition Yes 
Speech Synthesis No 
Virtual Assistant Yes 

Live Chat

Canned Responses No 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking No 

Product Features

Banking

ATM Management No 
Compliance Tracking Yes 
Corporate Banking Yes 
Credit Card Management Yes 
Credit Union Yes 
Investment Banking Yes 
Multi-Branch Yes 
Online Banking Yes 
Private Banking Yes 
Retail Banking Yes 
Risk Management No 
Securities Management No 
Transaction Monitoring Yes 

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