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Description
Evalgent serves as a platform dedicated to the testing and evaluation of AI voice agents. The common reasons for failures in production are not due to inadequate technology but stem from the fact that demonstrations typically utilize pristine audio and compliant users, which is not reflective of actual user interactions. By identifying potential failures before they can impact production, Evalgent reduces the time needed for iterations and accelerates the path to revenue for voice agents.
THE PROCESS
1. Define: establish authentic scenarios and criteria for success.
2. Run: execute tests that mimic realistic human behavior.
3. Measure: identify successful elements, failures, and operational boundaries.
4. Act: obtain clear, actionable insights for necessary adjustments or deployments.
KEY FEATURES
1. Scenarios: create and define test cases based on agent directives.
2. Caller Profiles: emulate real user behaviors, including variations in accents, speech speed, and interruption styles.
3. Metrics: utilize custom LLM-related and telemetry scoring to evaluate every interaction.
4. Evaluations: conduct structured testing campaigns that yield pass/fail outcomes along with improvement suggestions.
5. Reviews: incorporate human oversight for corrections, complete with a comprehensive audit trail.
This multifaceted approach ensures that voice agents are thoroughly vetted and ready for the complexities of real-world interactions.
Description
Superagent is an open-source platform focused on AI safety and agent development, designed to assist developers and organizations in creating, deploying, and safeguarding AI-driven applications and assistants by incorporating essential safety measures, runtime security, and compliance controls into their agent workflows. It features purpose-trained models and APIs—such as Guard, Verify, and Redact—that effectively prevent prompt injections, malicious tool usage, data leaks, and unsafe outputs in real-time, while red-teaming tests evaluate production systems for vulnerabilities and provide actionable remediation strategies. Superagent seamlessly integrates with current AI systems at both inference and tool-call levels, enabling it to filter inputs and outputs, eliminate sensitive information like personally identifiable information (PII) and protected health information (PHI), enforce policy constraints, and prevent unauthorized actions before they can take place. Furthermore, it enhances security and engineering operations by offering comprehensive observability, live trace logs, policy controls, and detailed audit trails, ensuring that teams can maintain robust oversight of their AI systems at all times. Ultimately, Superagent empowers organizations to navigate the complexities of AI safety while facilitating the responsible use of innovative technologies.
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Has API
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Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Evalgent
Founded
2025
Country
India
Website
www.evalgent.com
Vendor Details
Company Name
Superagent
Founded
2024
Country
United States
Website
www.superagent.sh/
