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Description
Evalgent serves as a platform dedicated to the testing and evaluation of AI voice agents. The common reasons for failures in production are not due to inadequate technology but stem from the fact that demonstrations typically utilize pristine audio and compliant users, which is not reflective of actual user interactions. By identifying potential failures before they can impact production, Evalgent reduces the time needed for iterations and accelerates the path to revenue for voice agents.
THE PROCESS
1. Define: establish authentic scenarios and criteria for success.
2. Run: execute tests that mimic realistic human behavior.
3. Measure: identify successful elements, failures, and operational boundaries.
4. Act: obtain clear, actionable insights for necessary adjustments or deployments.
KEY FEATURES
1. Scenarios: create and define test cases based on agent directives.
2. Caller Profiles: emulate real user behaviors, including variations in accents, speech speed, and interruption styles.
3. Metrics: utilize custom LLM-related and telemetry scoring to evaluate every interaction.
4. Evaluations: conduct structured testing campaigns that yield pass/fail outcomes along with improvement suggestions.
5. Reviews: incorporate human oversight for corrections, complete with a comprehensive audit trail.
This multifaceted approach ensures that voice agents are thoroughly vetted and ready for the complexities of real-world interactions.
Description
MatrAIx serves as an advanced evaluation framework for digital products and artificial intelligence systems, utilizing a vast population of 8.3 billion persona agents to simulate user interactions. This innovative platform merges diverse persona groups, interactive settings, telemetry, and specific performance metrics to assess user reactions prior to the product's actual launch. It allows teams to test four distinct experience types: surveys, AI chatbots, websites, and applications. The survey simulations are designed for various purposes including market research, concept validation, and preference evaluation; chatbot assessments focus on measuring task completion rates, user satisfaction, helpfulness, safety, and reliability across multiple interactions; website evaluations analyze aspects like usability, visual appeal, navigation efficiency, sensitivity to latency, and task fulfillment; while app assessments look into functionality, responsiveness, task achievement, and user preferences. In addition to offering tailored personas and an extensive evaluation infrastructure, MatrAIx also generates comprehensive reports and telemetry data, boasting over 900 built-in metrics as well as the option for custom metrics for each evaluation session. This extensive capability enables teams to gain deep insights into user interactions, ultimately fostering better product development and user experience design.
API Access
Has API
API Access
Has API
Integrations
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Integrations
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Pricing Details
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Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Evalgent
Founded
2025
Country
India
Website
www.evalgent.com
Vendor Details
Company Name
MatrAIx
Founded
2026
Country
United States
Website
matraix.ai/