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Description

Evalgent serves as a platform dedicated to the testing and evaluation of AI voice agents. The common reasons for failures in production are not due to inadequate technology but stem from the fact that demonstrations typically utilize pristine audio and compliant users, which is not reflective of actual user interactions. By identifying potential failures before they can impact production, Evalgent reduces the time needed for iterations and accelerates the path to revenue for voice agents. THE PROCESS 1. Define: establish authentic scenarios and criteria for success. 2. Run: execute tests that mimic realistic human behavior. 3. Measure: identify successful elements, failures, and operational boundaries. 4. Act: obtain clear, actionable insights for necessary adjustments or deployments. KEY FEATURES 1. Scenarios: create and define test cases based on agent directives. 2. Caller Profiles: emulate real user behaviors, including variations in accents, speech speed, and interruption styles. 3. Metrics: utilize custom LLM-related and telemetry scoring to evaluate every interaction. 4. Evaluations: conduct structured testing campaigns that yield pass/fail outcomes along with improvement suggestions. 5. Reviews: incorporate human oversight for corrections, complete with a comprehensive audit trail. This multifaceted approach ensures that voice agents are thoroughly vetted and ready for the complexities of real-world interactions.

Description

Powerful Lead Delivery Software. It is extremely easy to use. Analyze, validate and filter your leads. Route and manage them. Monitor buys, sells, fails, dupes, etc in real time. You can either catch issues before they become billing headaches or simply watch the stats grow. No more waiting in tech queues for logs, API integrations or simple logs. All data, accepts and fails, dupes as well as ability to repost and ability to generate specs or map customer specifications is at your fingertips with a few clicks. You can receive important alerts directly to your phone or email, including feed down, fail/duplicate thresholds and campaigns fluctuating volume. Campaigns not hitting caps are just a few examples. Now you can create and optimize your campaigns and address any issues that may arise, without the need to hire a tech person. You can now ping your client with partial information and decide whether to sell the full lead based upon their API response.