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Average Ratings 0 Ratings
Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
Description
TensorStax is an advanced platform leveraging artificial intelligence to streamline data engineering activities, allowing organizations to effectively oversee their data pipelines, execute database migrations, and handle ETL/ELT processes along with data ingestion in cloud environments. The platform's autonomous agents work in harmony with popular tools such as Airflow and dbt, which enhances the development of comprehensive data pipelines and proactively identifies potential issues to reduce downtime. By operating within a company's Virtual Private Cloud (VPC), TensorStax guarantees the protection and confidentiality of sensitive data. With the automation of intricate data workflows, teams can redirect their efforts towards strategic analysis and informed decision-making. This not only increases productivity but also fosters innovation within data-driven projects.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Boomi
Cherwell HR Service Management
Cherwell Software
ClickUp
Freshservice
Genesys Cloud CX
GitHub
Ivanti Neurons
Jira Service Management
Integrations
Amazon Connect
Boomi
Cherwell HR Service Management
Cherwell Software
ClickUp
Freshservice
Genesys Cloud CX
GitHub
Ivanti Neurons
Jira Service Management
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot
Vendor Details
Company Name
TensorStax
Country
United States
Website
tensorstax.com