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Description
Epicor Prism is an innovative application powered by AI, aimed at boosting team efficiency and offering a competitive edge through insightful analytics. Drawing on over five decades of expertise in ERP, it seamlessly integrates a network of specialized AI agents tailored to specific industries alongside robust ERP and data frameworks. This integration streamlines access to essential systems while employing a conversational chat interface to facilitate automated interactions between humans and machines, ultimately enhancing business outcomes. By harnessing vital insights and deploying vertical AI agents, Prism significantly reduces time spent on tasks by incorporating generative AI features—such as advanced language models and retrieval-augmented generation—directly into Epicor's top-tier ERP solutions and business applications. Created through close collaboration with clients, Prism redefines operational processes and heralds a new era of ERP tailored for manufacturers, distributors, and retailers, ensuring that businesses are equipped to meet the challenges of an evolving market landscape.
Description
Plura is a cutting-edge platform that prioritizes AI in its omnichannel conversational automation, enabling companies to create, implement, and enhance intelligent agents across voice, SMS/RCS, and web chat for both incoming and outgoing customer communications, all while leveraging context-aware, stateful memory and robust infrastructure to ensure that every interaction is tailored to the user and maintains continuity across various channels. The platform features an intuitive no-code drag-and-drop workflow builder for visually crafting dynamic conversation flows, an AI-driven predictive dialer for efficient outreach, and a Unified AI Inbox that integrates complete interaction histories across calls, messages, and chats, complemented by top-tier compliance and security measures such as SOC 2, HIPAA, and ISO certifications, as well as real-time TCPA/DNC scrubbing and comprehensive audit trails to cater to industries with stringent regulations. Additionally, Plura’s intelligent agents streamline operations by automating numerous tasks, including but not limited to lead qualification, appointment bookings, reminder notifications, support routing, surveys, follow-ups, and alerts, thus ensuring a smooth and efficient customer experience. As a result, businesses utilizing Plura can expect not only enhanced customer engagement but also improved operational efficiency, leading to higher satisfaction and retention rates among their clientele.
API Access
Has API
API Access
Has API
Integrations
Airtable
Cal.com
Epicor Kinetic
Google Sheets
HubSpot CRM
Intercom
Make
Meta AI
Slack
Zapier
Integrations
Airtable
Cal.com
Epicor Kinetic
Google Sheets
HubSpot CRM
Intercom
Make
Meta AI
Slack
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Epicor Software
Founded
1972
Country
United States
Website
www.epicor.com/en-us/products/ai-powered-applications/prism/
Vendor Details
Company Name
Plura
Founded
2022
Country
United States
Website
www.plura.ai/
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
