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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Eloquens AI functions as a perpetual, AI-driven email assistant that comprehensively processes and replies to routine communications in more than 160 languages, all while maintaining impeccable grammar and echoing the tone of each sender. It efficiently manages a vast number of email interactions across various teams and departments, allowing for intelligent scalability, and provides a human-in-the-loop feature through draft mode and personalized AI personas. This system accommodates adaptable workflows and ensures knowledge-based responses by utilizing documents and uploaded resources to enhance accuracy and contextual relevance, while also adeptly directing intricate or sensitive inquiries to human professionals, including the ability to schedule appointments when required. Moreover, it integrates flawlessly with popular email services such as Gmail, Microsoft 365/Outlook, and Kerio Connect, along with knowledge repositories like Google Drive, OneDrive, and support platforms like Zendesk or Kayako. Additionally, it offers features such as inbox filtering, effective conversation management, insightful performance analytics, and compliance that meets enterprise standards, thus ensuring a comprehensive solution for email management. With its advanced capabilities, Eloquens AI stands out as a versatile tool for enhancing communication efficiency in organizations.

Description

There There is an innovative helpdesk solution developed by Spatie in Belgium that integrates AI assistance with human oversight. This platform consolidates various email channels and an embeddable chat widget into a single workspace, leveraging documentation, written articles, and previously resolved tickets to generate responses and summarize discussions. The AI generates drafts which are then sent out by a human operator. Automation capabilities utilize triggers, conditions, and actions to ensure that the appropriate context and ticket management tasks are executed. Each workspace can accommodate all the products managed by the team. Customer information is securely stored on EU infrastructure through UpCloud, while the AI functionalities utilize OpenAI technology. Transactional emails are routed via Postmark. Additionally, There There adheres to GDPR regulations and enters into Data Processing Agreements as necessary. For teams that require extended capabilities, features such as API access, webhooks, Discord and Slack notifications with real-time ticket context, a beta command-line interface, and tools tailored for agents are also provided. The system not only enhances efficiency but also enriches customer interactions.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Gmail Yes 
Google Drive Yes 
Kayako Yes 
Kerio Connect Yes 
Microsoft 365 Yes 
Microsoft OneDrive Yes 
Microsoft Outlook Yes 
Model Context Protocol (MCP) No 
Slack No 
Zendesk Yes 

Integrations

Gmail No 
Google Drive No 
Kayako No 
Kerio Connect No 
Microsoft 365 No 
Microsoft OneDrive No 
Microsoft Outlook No 
Model Context Protocol (MCP) Yes 
Slack Yes 
Zendesk No 

Pricing Details

$65 per month
Free Trial Yes 
Free Version No 

Pricing Details

$59/user/month
Pay per user: $59 per user/month, up to 2 channels; guests and clients are free. Unlimited: $349/month billed annually, or $399/month billed monthly, with unlimited users and channels. Prices shown in USD exclude VAT. Nonprofit discount: 10%. The pricing FAQ also displays €49 per active user/month for the per-user plan.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Eloquens AI

Country

United States

Website

eloquens.ai/

Vendor Details

Company Name

Spatie

Country

Belgium

Website

there-there.app/

Product Features

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Alternatives

Alternatives

No Alternatives