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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Elixir Cloud is an online platform designed to offer flexible and efficient tools for orchestrating customer interactions and achieving engagement goals while swiftly adapting to market changes and regulatory demands throughout the content lifecycle, utilizing both digital and traditional channels preferred by customers. Although regulated communications may pose significant challenges for your organization, they also hold the potential to become invaluable assets with the support of a Center of Excellence (CoE) to enhance scalability. Featuring an intuitive graphical interface, Elixir Cloud empowers all stakeholders involved in the creation and management of vital customer communication outcomes by facilitating functionality within a business-oriented framework. Additionally, Elixir Cloud seamlessly integrates with established business applications like Microsoft Word, allowing users to adopt innovative technology without departing from their familiar tools, all while benefiting from sophisticated content management and embedded business rules. This adaptability ensures that organizations can effectively meet the diverse needs of their clientele while maintaining compliance and efficiency.

Description

CX can be humanized! Increase response rates in VoC and NPS and CX Management programs by engaging and fully customized interactions. surveys, forms, etc.) These touchpoints can become extensions of your brand. OPINATOR allows you to respond to customer feedback, reduce customer effort, drive value at every touchpoint, and take action on it. Predictive, Prescriptive and Text Analytics, Case Management system and role-based dashboards. Create remarkable interactions and convert customers into advocates. OPINATOR can be managed by yourself, but you can also call upon the Customer Success team to help you with your projects. Customers expect delightful and innovative interactions. Combining technology, creativity, deep customer understanding, and technology can deliver these experiences and increase customer engagement. In the next decade, companies will double their CX efforts. Instead of relying on inefficient surveys, engage your customers with personalized UIs.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alfresco Digital Business Platform Yes 
Docusign Yes 
JSON Yes 
Microsoft Dynamics 365 Yes 
SAP S/4HANA Yes 
Salesforce Yes 
WhatsApp Yes 

Integrations

Alfresco Digital Business Platform No 
Docusign No 
JSON No 
Microsoft Dynamics 365 No 
SAP S/4HANA No 
Salesforce No 
WhatsApp No 

Pricing Details

Custom
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Elixir Technologies

Founded

1985

Country

United States

Website

elixir.com/product/elixir-cloud

Vendor Details

Company Name

Innology Ventures

Founded

2011

Country

Spain

Website

www.opinator.com

Product Features

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management Yes 
Email Distribution Yes 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management Yes 
Template Management Yes 
Video Content No 

Portal

Chat No 
Collaboration Yes 
Content Management Yes 
Document Management Yes 
File Sharing No 
Search Yes 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution Yes 
Interactive Content Yes 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management Yes 
Video Content Yes 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification Yes 
Live Chat No 
Video Content Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

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