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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Top laboratories around the globe rely on the comprehensive software and hardware solutions offered by Elemental Machines to establish a connection between their current equipment and the cloud, allowing them to consolidate a wealth of data onto a single dashboard or integrate it with their preferred systems through APIs. By partnering with Elemental Machines, laboratories gain the ability to monitor their assets in real-time and receive immediate alerts, ensuring they can track every component from any location at any moment. This innovative approach allows for the aggregation of data from various assets into one IoT platform, facilitating real-time oversight, data-driven decision-making, and smooth compatibility with pre-existing systems. Additionally, the implementation of autonomous quality checkpoints at critical stages of the manufacturing or research processes helps minimize waste and alleviate regulatory pressures. As laboratory teams gradually return to their workspaces, our complimentary tool offers lab managers the necessary flexibility to efficiently schedule asset usage and set their teams up for optimal performance. Users can easily arrange for regular maintenance and keep stakeholders informed about any planned asset downtime, thus enhancing operational efficiency. This holistic approach not only streamlines lab management but also cultivates an environment where innovation can thrive.

Description

Ticketly is the world’s first AI-native ticketing platform built to deliver dramatic productivity gains for support teams. It centralizes complaints from multiple channels like email and WhatsApp into one unified ticketing system. Ticketly’s AI automatically creates tickets, recommends solutions, and expands the knowledge base with every interaction. Intelligent workflows handle routing, SLA tracking, and escalation without manual effort. Predictive analytics and real-time dashboards give managers complete operational visibility. The platform includes an inbuilt chat system to streamline collaboration and reduce reliance on external tools. Asset management and CMDB features help teams understand dependencies and potential impact. Multi-workspace management allows teams and departments to operate independently while maintaining centralized control. Secure API integrations enable real-time automation with servers and third-party tools. Ticketly helps organizations reduce costs while improving service quality.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

SciSure

Integrations

SciSure

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$69/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Elemental Machines

Founded

2015

Country

United States

Website

elementalmachines.com

Vendor Details

Company Name

Ticketly.Support

Founded

2025

Country

India

Website

ticketly.support/

Product Features

Data Management

Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge

Product Features

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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