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Description
DigitaleBox serves as a comprehensive solution for Social Media Management and Community Organizing. This innovative platform facilitates the efficient handling of social media activities while also allowing for the execution of targeted communication campaigns via Email, private messaging, and SMS. Users can seamlessly coordinate online communities within a centralized database. Designed to be inclusive, DigitaleBox offers a pay-as-you-grow model that caters to everyone from freelancers and small businesses to large enterprises. Accessible through a SaaS model, it operates directly in web browsers across all devices. The platform empowers various organizations, including enterprises, government agencies, non-profits, and political groups, to streamline their social media management and community organization efforts. Moreover, it allows users to effortlessly and swiftly handle their social media presence while organizing contacts and data effectively. DigitaleBox is offered in three distinct tiers: a Freemium version, a Social Media Manager version, and a Community Organizing version, ensuring that users can choose the plan that best suits their needs. Additionally, it supports targeted and mass communications via Email, social media, and SMS, making it a versatile tool for any organization.
Description
Customer Communication Management, often referred to as omnichannel customer engagement, encompasses a comprehensive suite of information technology solutions designed to facilitate the management of all facets of customer interactions. This approach offers a unified platform that integrates an organization’s core applications, enterprise systems, web modules, portals, and customer relationship management tools, streamlining communication delivery across a variety of channels such as email, print, SMS, WhatsApp, and social media platforms. Moreover, CCM empowers organizations to tailor their communications according to individual customer profiles, interests, and behaviors, allowing for targeted outreach through preferred channels. With an array of features, including a contemporary design interface, secure distribution methods, tracking capabilities, and user-friendly templates, Newgen’s omnichannel customer engagement software equips business leaders with the tools necessary to significantly improve customer experience and satisfaction. This holistic approach not only enhances engagement but also fosters stronger relationships between businesses and their customers.
API Access
Has API
API Access
Has API
Integrations
WhatsApp
Pricing Details
$19 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DigitaleBox
Founded
2013
Country
France
Website
digitalebox.com
Vendor Details
Company Name
Newgen Software
Founded
1992
Country
United States
Website
newgensoft.com/platform/customer-communication-management/
Product Features
Political Campaign
Campaign Analysis
Conservative
Contact Management
Contribution Tracking
Demographic Data
Donor Targeting
Email Marketing
Event Calendar
Fundraising Management
Mapping
Non-Partisan
Online Payment Processing
Progressive
Staff Management
Volunteer Management
Voter Database
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
