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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

DigitaleBox serves as a comprehensive solution for Social Media Management and Community Organizing. This innovative platform facilitates the efficient handling of social media activities while also allowing for the execution of targeted communication campaigns via Email, private messaging, and SMS. Users can seamlessly coordinate online communities within a centralized database. Designed to be inclusive, DigitaleBox offers a pay-as-you-grow model that caters to everyone from freelancers and small businesses to large enterprises. Accessible through a SaaS model, it operates directly in web browsers across all devices. The platform empowers various organizations, including enterprises, government agencies, non-profits, and political groups, to streamline their social media management and community organization efforts. Moreover, it allows users to effortlessly and swiftly handle their social media presence while organizing contacts and data effectively. DigitaleBox is offered in three distinct tiers: a Freemium version, a Social Media Manager version, and a Community Organizing version, ensuring that users can choose the plan that best suits their needs. Additionally, it supports targeted and mass communications via Email, social media, and SMS, making it a versatile tool for any organization.

Description

Customer Communication Management, often referred to as omnichannel customer engagement, encompasses a comprehensive suite of information technology solutions designed to facilitate the management of all facets of customer interactions. This approach offers a unified platform that integrates an organization’s core applications, enterprise systems, web modules, portals, and customer relationship management tools, streamlining communication delivery across a variety of channels such as email, print, SMS, WhatsApp, and social media platforms. Moreover, CCM empowers organizations to tailor their communications according to individual customer profiles, interests, and behaviors, allowing for targeted outreach through preferred channels. With an array of features, including a contemporary design interface, secure distribution methods, tracking capabilities, and user-friendly templates, Newgen’s omnichannel customer engagement software equips business leaders with the tools necessary to significantly improve customer experience and satisfaction. This holistic approach not only enhances engagement but also fosters stronger relationships between businesses and their customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

WhatsApp No 

Integrations

WhatsApp Yes 

Pricing Details

$19 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

DigitaleBox

Founded

2013

Country

France

Website

digitalebox.com

Vendor Details

Company Name

Newgen Software

Founded

1992

Country

United States

Website

newgensoft.com/platform/customer-communication-management/

Product Features

Political Campaign

Campaign Analysis No 
Conservative No 
Contact Management Yes 
Contribution Tracking No 
Demographic Data No 
Donor Targeting No 
Email Marketing Yes 
Event Calendar No 
Fundraising Management No 
Mapping No 
Non-Partisan No 
Online Payment Processing No 
Progressive No 
Staff Management No 
Volunteer Management Yes 
Voter Database No 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

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