Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
DigitaleBox serves as a comprehensive solution for Social Media Management and Community Organizing. This innovative platform facilitates the efficient handling of social media activities while also allowing for the execution of targeted communication campaigns via Email, private messaging, and SMS. Users can seamlessly coordinate online communities within a centralized database. Designed to be inclusive, DigitaleBox offers a pay-as-you-grow model that caters to everyone from freelancers and small businesses to large enterprises. Accessible through a SaaS model, it operates directly in web browsers across all devices. The platform empowers various organizations, including enterprises, government agencies, non-profits, and political groups, to streamline their social media management and community organization efforts. Moreover, it allows users to effortlessly and swiftly handle their social media presence while organizing contacts and data effectively. DigitaleBox is offered in three distinct tiers: a Freemium version, a Social Media Manager version, and a Community Organizing version, ensuring that users can choose the plan that best suits their needs. Additionally, it supports targeted and mass communications via Email, social media, and SMS, making it a versatile tool for any organization.
Description
Customer Communication Management, often referred to as omnichannel customer engagement, encompasses a comprehensive suite of information technology solutions designed to facilitate the management of all facets of customer interactions. This approach offers a unified platform that integrates an organization’s core applications, enterprise systems, web modules, portals, and customer relationship management tools, streamlining communication delivery across a variety of channels such as email, print, SMS, WhatsApp, and social media platforms. Moreover, CCM empowers organizations to tailor their communications according to individual customer profiles, interests, and behaviors, allowing for targeted outreach through preferred channels. With an array of features, including a contemporary design interface, secure distribution methods, tracking capabilities, and user-friendly templates, Newgen’s omnichannel customer engagement software equips business leaders with the tools necessary to significantly improve customer experience and satisfaction. This holistic approach not only enhances engagement but also fosters stronger relationships between businesses and their customers.
API Access
Has API
No
API Access
Has API
No
Integrations
WhatsApp
No
Pricing Details
$19 per month
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
DigitaleBox
Founded
2013
Country
France
Website
digitalebox.com
Vendor Details
Company Name
Newgen Software
Founded
1992
Country
United States
Website
newgensoft.com/platform/customer-communication-management/
Product Features
Political Campaign
Campaign Analysis
No
Conservative
No
Contact Management
Yes
Contribution Tracking
No
Demographic Data
No
Donor Targeting
No
Email Marketing
Yes
Event Calendar
No
Fundraising Management
No
Mapping
No
Non-Partisan
No
Online Payment Processing
No
Progressive
No
Staff Management
No
Volunteer Management
Yes
Voter Database
No
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No