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Average Ratings 0 Ratings
Description
Banks implementing an omnichannel approach are witnessing substantial growth in their digital platforms. When customers evaluate various banks, they often consider the rates and fees associated with their offerings, which is a logical step in their decision-making process. However, the emotional reactions sparked by customer interactions with various touchpoints play a crucial role in shaping their preferences, often bypassing logical reasoning. Our touchpoint solutions are designed to not only meet but also surpass the rising expectations of discerning customers. Asseco’s omnichannel banking solutions transform your offerings into engaging experiences that are accessible through both self-service and assisted touchpoints. Thanks to our advanced omnichannel banking technology, our web and mobile user interfaces seamlessly adapt to the devices of each customer. Consistency in digital experience is paramount, as customers anticipate the same user interface and user experience, no matter which banking channel they utilize. Ultimately, delivering a cohesive experience can significantly enhance customer loyalty and satisfaction.
Description
The Omnichannel Banking Platform serves as a comprehensive IT solution designed to facilitate multichannel customer service for contemporary digital banking institutions. This digital banking implementation package encompasses both front-end applications and server components that connect seamlessly with the bank's internal back-office systems. The platform is modular, allowing for differentiation based on channels, products, and functionalities, meaning not all features need to be deployed simultaneously. It provides a unified solution for any customer service channel within the bank, ensuring that all front-end applications utilize a shared set of services. This offering stands out as a market leader across various metrics, attributed to its architecture built on a flexible array of components and microservices that can be employed as required. Its high availability and global distribution guarantee access to services from virtually anywhere in the world, while a significant portion of its functionality is readily available as an out-of-the-box solution, enhancing the ease of implementation for financial institutions. Furthermore, this platform is designed with scalability in mind, allowing banks to adapt and grow their service offerings as customer needs evolve.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Asseco Group
Founded
1989
Country
Poland
Website
digitalbanking.asseco.com/digitaledge/
Vendor Details
Company Name
eKassir
Founded
2003
Country
Russia
Website
ekassir.com/en/
Product Features
Banking
ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring
Product Features
Banking
ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring