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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Banks implementing an omnichannel approach are witnessing substantial growth in their digital platforms. When customers evaluate various banks, they often consider the rates and fees associated with their offerings, which is a logical step in their decision-making process. However, the emotional reactions sparked by customer interactions with various touchpoints play a crucial role in shaping their preferences, often bypassing logical reasoning. Our touchpoint solutions are designed to not only meet but also surpass the rising expectations of discerning customers. Asseco’s omnichannel banking solutions transform your offerings into engaging experiences that are accessible through both self-service and assisted touchpoints. Thanks to our advanced omnichannel banking technology, our web and mobile user interfaces seamlessly adapt to the devices of each customer. Consistency in digital experience is paramount, as customers anticipate the same user interface and user experience, no matter which banking channel they utilize. Ultimately, delivering a cohesive experience can significantly enhance customer loyalty and satisfaction.

Description

The Omnichannel Banking Platform serves as a comprehensive IT solution designed to facilitate multichannel customer service for contemporary digital banking institutions. This digital banking implementation package encompasses both front-end applications and server components that connect seamlessly with the bank's internal back-office systems. The platform is modular, allowing for differentiation based on channels, products, and functionalities, meaning not all features need to be deployed simultaneously. It provides a unified solution for any customer service channel within the bank, ensuring that all front-end applications utilize a shared set of services. This offering stands out as a market leader across various metrics, attributed to its architecture built on a flexible array of components and microservices that can be employed as required. Its high availability and global distribution guarantee access to services from virtually anywhere in the world, while a significant portion of its functionality is readily available as an out-of-the-box solution, enhancing the ease of implementation for financial institutions. Furthermore, this platform is designed with scalability in mind, allowing banks to adapt and grow their service offerings as customer needs evolve.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 No 

Integrations

Microsoft 365 Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Asseco Group

Founded

1989

Country

Poland

Website

digitalbanking.asseco.com/digitaledge/

Vendor Details

Company Name

eKassir

Founded

2003

Country

Russia

Website

ekassir.com/en/

Product Features

Banking

ATM Management No 
Compliance Tracking Yes 
Corporate Banking Yes 
Credit Card Management Yes 
Credit Union No 
Investment Banking Yes 
Multi-Branch Yes 
Online Banking No 
Private Banking Yes 
Retail Banking Yes 
Risk Management No 
Securities Management No 
Transaction Monitoring Yes 

Product Features

Banking

ATM Management No 
Compliance Tracking No 
Corporate Banking No 
Credit Card Management No 
Credit Union No 
Investment Banking No 
Multi-Branch No 
Online Banking No 
Private Banking No 
Retail Banking No 
Risk Management No 
Securities Management No 
Transaction Monitoring No 

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