Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Banks implementing an omnichannel approach are witnessing substantial growth in their digital platforms. When customers evaluate various banks, they often consider the rates and fees associated with their offerings, which is a logical step in their decision-making process. However, the emotional reactions sparked by customer interactions with various touchpoints play a crucial role in shaping their preferences, often bypassing logical reasoning. Our touchpoint solutions are designed to not only meet but also surpass the rising expectations of discerning customers. Asseco’s omnichannel banking solutions transform your offerings into engaging experiences that are accessible through both self-service and assisted touchpoints. Thanks to our advanced omnichannel banking technology, our web and mobile user interfaces seamlessly adapt to the devices of each customer. Consistency in digital experience is paramount, as customers anticipate the same user interface and user experience, no matter which banking channel they utilize. Ultimately, delivering a cohesive experience can significantly enhance customer loyalty and satisfaction.
Description
The Omnichannel Banking Platform serves as a comprehensive IT solution designed to facilitate multichannel customer service for contemporary digital banking institutions. This digital banking implementation package encompasses both front-end applications and server components that connect seamlessly with the bank's internal back-office systems. The platform is modular, allowing for differentiation based on channels, products, and functionalities, meaning not all features need to be deployed simultaneously. It provides a unified solution for any customer service channel within the bank, ensuring that all front-end applications utilize a shared set of services. This offering stands out as a market leader across various metrics, attributed to its architecture built on a flexible array of components and microservices that can be employed as required. Its high availability and global distribution guarantee access to services from virtually anywhere in the world, while a significant portion of its functionality is readily available as an out-of-the-box solution, enhancing the ease of implementation for financial institutions. Furthermore, this platform is designed with scalability in mind, allowing banks to adapt and grow their service offerings as customer needs evolve.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft 365
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Asseco Group
Founded
1989
Country
Poland
Website
digitalbanking.asseco.com/digitaledge/
Vendor Details
Company Name
eKassir
Founded
2003
Country
Russia
Website
ekassir.com/en/
Product Features
Banking
ATM Management
No
Compliance Tracking
Yes
Corporate Banking
Yes
Credit Card Management
Yes
Credit Union
No
Investment Banking
Yes
Multi-Branch
Yes
Online Banking
No
Private Banking
Yes
Retail Banking
Yes
Risk Management
No
Securities Management
No
Transaction Monitoring
Yes
Product Features
Banking
ATM Management
No
Compliance Tracking
No
Corporate Banking
No
Credit Card Management
No
Credit Union
No
Investment Banking
No
Multi-Branch
No
Online Banking
No
Private Banking
No
Retail Banking
No
Risk Management
No
Securities Management
No
Transaction Monitoring
No