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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Dialecto provides a comprehensive conversational commerce solution tailored for eCommerce businesses, seamlessly merging messaging applications with eCommerce systems to help companies turn more conversations into sales with reduced effort. Business owners and eCommerce managers can oversee customer communications from a centralized inbox, gaining instant access to products and order histories at the touch of a button, while also enabling the creation of support tickets and quick responses to enhance efficiency and scalability. Additionally, they can automate marketing initiatives to boost conversion rates significantly and enhance customer engagement through personalized interactions. Key attributes of our platform include a unified inbox that consolidates multiple messaging channels integrated with eCommerce, allowing real-time access to product information and order details with ease. Features also encompass the recovery of abandoned carts, automated messages for birthdays and thank-you notes, and in-depth conversational analytics powered by AI to provide valuable insights into sales and support. Furthermore, our solution ensures smooth integration with various eCommerce platforms, making it a versatile tool for modern businesses.

Description

TopEdge AI is an innovative platform that integrates WhatsApp commerce and customer engagement for Shopify stores and direct-to-consumer brands through a cloud-based solution. By synchronizing Shopify orders, carts, products, customers, and cash-on-delivery information with WhatsApp messaging, it empowers teams with contextual insights for their conversations. Merchants benefit from automating abandoned-cart reminders, confirming cash-on-delivery transactions, providing order updates, and executing marketing campaigns that promote prepaid orders. The platform is equipped with features such as a shared live-chat inbox, detailed customer profiles and segmentation options, WhatsApp marketing campaigns, a visual flow builder, tools for website opt-ins and tracking, comprehensive order and stock views, warranty management workflows, and commerce analytics. Teams can create customer journeys triggered by specific Shopify events, employ approved messaging templates, and set up AI-driven responses aligned with store policies and product details using their designated AI provider key. Designed specifically for e-commerce teams leveraging Shopify and WhatsApp, TopEdge AI enhances support, facilitates order communication, boosts sales recovery, and drives effective marketing initiatives. This makes it an essential tool for businesses looking to optimize their customer engagement strategies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Shopify No 
WhatsApp No 

Integrations

Shopify Yes 
WhatsApp Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$19/month
The Launch plan is $19/month or $182/year through the Shopify App Store. In India, Launch is ₹1,599/month billed yearly or ₹1,999 month-to-month, before 18% GST. Meta messaging charges are separate.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Dialecto

Founded

2024

Country

Uruguay

Website

dialecto.com

Vendor Details

Company Name

TopEdge AI

Founded

2023

Country

India

Website

www.topedgeai.com

Product Features

Product Features

eCommerce Marketing

AB Testing No 
Abandoned Cart Email No 
Analytics / ROI Tracking No 
Customer Data Profiles No 
Dynamic Content No 
Email Marketing No 
Email Personalization No 
Facebook Ads No 
Google Ads No 
Product Recommendations No 
Push Notifications No 
Retargeting No 
SMS Marketing No 
Search Marketing No 
Segmentation No 
Signup Forms & Popups No 
Social Marketing No 
Triggered Emails No 
Website Visitor Tracking No 

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