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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Delpha is an advanced AI-based solution for data quality that employs intelligent agents to evaluate, score, and rectify customer records across six essential dimensions, providing reliable and actionable insights. It quickly spots and ranks data issues, enabling the seamless merging of duplicate accounts, contacts, and leads. Furthermore, Delpha offers instant notifications for changes in contact roles and creates accurate, comprehensive account hierarchies. This enhances the accuracy of pipelines, ultimately increasing revenue while reducing CRM upkeep, and its LinkedIn Connector for Salesforce automatically enriches leads within the sales platform. By integrating both automated correction and co-pilot manual options under user oversight, Delpha equips teams in sales, marketing, finance, and operations to make informed data-driven decisions, refine campaign strategies, streamline financial reporting, and facilitate mergers and acquisitions, making it an invaluable asset for organizations aiming to optimize their data management processes. With its multifaceted approach, Delpha not only improves data integrity but also drives overall business efficiency.

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BambooHR
BitLocker
Cherwell HR Service Management
Cherwell Software
Confluence
Freshservice
Genesys Cloud CX
GitHub
Ivanti Application Control
LinkedIn
Microsoft 365
Microsoft Azure
Microsoft SharePoint
Microsoft Teams
NiCE CXone Mpower
Okta
PagerDuty
Salesforce
Workday Adaptive Planning
Zendesk

Integrations

BambooHR
BitLocker
Cherwell HR Service Management
Cherwell Software
Confluence
Freshservice
Genesys Cloud CX
GitHub
Ivanti Application Control
LinkedIn
Microsoft 365
Microsoft Azure
Microsoft SharePoint
Microsoft Teams
NiCE CXone Mpower
Okta
PagerDuty
Salesforce
Workday Adaptive Planning
Zendesk

Pricing Details

$300 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Delpha

Founded

2020

Country

France

Website

delpha.io

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Product Features

Data Quality

Address Validation
Data Deduplication
Data Discovery
Data Profililng
Master Data Management
Match & Merge
Metadata Management

Alternatives

Alternatives