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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Gain insight into the inner workings of your organization with a proactive approach to managing defects, faults, and incidents to enhance operational efficiency. With the ability to report defects, incidents, and inspections in real time, you can mitigate the costly consequences of unresolved issues, which can severely impact customer satisfaction. OPINSTA SAM enables employees to manage fault reporting effectively while offering a live overview of all activities. More than 90% of defects are typically registered through our platform within the initial six months of implementation, resulting in approximately 30,000 defects per client on average. The user-friendly design is intuitive, allowing frontline staff to navigate the system effortlessly and without the necessity for training. Experience immediate returns on investment as our consultants will devise an OPEX-based pricing strategy aimed at delivering ROI right from the first month. Plus, the platform is entirely customizable, allowing you to develop mobile reports, workflows, and integrations tailored to your specific business needs, ensuring a perfect fit for your operational goals. This flexibility not only enhances efficiency but also encourages a culture of accountability among employees.

Description

Defex was created to serve as an intuitive and robust cloud-based platform for managing defects and tasks. With our software, users can easily annotate plans, assign tasks, and oversee their progress until they are fully resolved. The inception of Defex originated from our desire to meet a customer's needs; however, due to the positive feedback from other clients at DCODE GROUP, we decided to launch it as an independent Software as a Service (SAAS) offering. During the development of an Inspection Tool for a client, we encountered challenges in pinpointing the precise location of reported defects or issues. Upon further investigation, we discovered various existing solutions, but most were either located offshore or came with prohibitive costs. As a result, we took it upon ourselves to devise a more efficient way of documenting defects or issues, ensuring they are easily accessible for other users and during future inspections. This innovative approach not only enhances usability but also streamlines the entire inspection process.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Sepio No 

Integrations

Sepio Yes 

Pricing Details

$495 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Opinsta

Founded

2013

Country

United Kingdom

Website

opinsta.com

Vendor Details

Company Name

DCODE GROUP

Founded

2013

Country

Australia

Website

www.dcode.com.au

Product Features

Inspection

Appointment Management No 
Customer Database No 
Dispatch Management No 
Equipment Tracking No 
Photos In Reports Yes 
Print on Site No 
Report Templates Yes 
Speech Recognition No 
Subcontractor Management Yes 

Product Features

Task Management

Collaboration Yes 
Create Subtasks Yes 
Gamification Yes 
Gantt Charts No 
Mobile Access Yes 
Percent-Complete Tracking No 
Progress Tracking Yes 
Recurring Tasks Yes 
Reporting/Analytics Yes 
Spreadsheet View Yes 
Task Board View Yes 
Task Planning No 
Task Scheduling Yes 
Task Tracking Yes 
Time Tracking No 
To-Do List View Yes 

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