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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Orders come from multiple sources and in various distinct formats, leading to complications in processing. Decision365 alleviates the hassle associated with manually reviewing these orders. Regardless of whether an order is submitted through a website, EDI, or as a PDF file, Decision365 effectively interprets the information and presents all orders in a consistent, organized format within Outlook. As soon as an order is received, Decision365 analyzes it and populates the Outlook interface with the data, drawing attention to any exceptions or irregularities. You can customize visual indicators to create rules that apply different fonts and colors to each order line. For instance, using red Calibri could signify that an item is out of stock, while blue Times New Roman might highlight a pricing issue. You have the flexibility to establish guidelines for when an order requires further attention. With Decision365, potential problems are flagged immediately—before you accept an order and prior to its entry into your ERP system. This streamlined approach ensures that clean orders are processed more swiftly and effortlessly through your system. As a result, your overall efficiency improves significantly, benefiting the entire workflow.

Description

Reduce expenses and promote effective growth with a customer-centric order management system. Enhance the efficiency of omnichannel order management by providing agents with a consolidated view across all channels, enabling them to effortlessly manage and adjust orders. Streamline orders to optimize for cost, speed, and sustainability through real-time inventory insights. Leverage automation and artificial intelligence to identify the most cost-effective workflows. Cater to demand flexibly with user-friendly tools and top-tier technology and resources. Amplify order volume while decreasing costs through these innovative features. Elevate support levels by consolidating order history and customer data into one accessible view. Enhance customer satisfaction by fulfilling orders more swiftly and economically. Integrate commerce experiences with visibility into real-time inventory management. Further elevate customer service and automation capabilities. Combine the strengths of Order Servicing with Service Cloud to deliver a truly cohesive experience for your customers. Ultimately, save time and boost profitability through efficient omnichannel fulfillment strategies, ensuring that your business remains competitive in a rapidly evolving marketplace.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

1440
Canopy
Microsoft Outlook
Salesforce

Integrations

1440
Canopy
Microsoft Outlook
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$0.15 per order
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Decision Resources

Founded

1978

Country

United States

Website

www.decision.com/products/decision365/

Vendor Details

Company Name

Salesforce

Country

United States

Website

www.salesforce.com/products/commerce-cloud/ecommerce/order-management/

Product Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Product Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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