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Description
DaemonLayer operates above your PSA, streamlining the repetitive tasks associated with Microsoft 365 requests that often take up valuable engineer time. It manages processes such as password resets, group modifications, mailbox permissions, user updates, license assignments, and out-of-office settings completely autonomously, without requiring any intervention from technicians.
Support emails that come in are automatically categorized, triaged using AI technology, and sent to your service desk with all the necessary context already compiled. Even before the triage process is finished, DaemonLayer gathers information about the M365 user, reviews past tickets for any related issues, assesses the situation's confidence level, and recommends the most appropriate technician, completing this in less than four seconds.
It also features seamless two-way integration with both ConnectWise and Autotask, ensuring that PSA embedded panels display triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. Furthermore, a trust-based change authorization mechanism is in place to manage sensitive tasks, equipped with customizable human-in-the-loop approval checkpoints to enhance security and accountability. With these capabilities, DaemonLayer significantly boosts efficiency and reduces the workload on IT teams.
Description
Yantr.ai offers comprehensive visibility by uniting personnel, data, and technology to facilitate intelligent execution, enhancing customer satisfaction while streamlining supply chain operational costs. Leverage the capabilities of AI and ML to create forecasting trends that take into account external influences such as weather, seasonality, and various other factors, ensuring that your field services maintain a proactive stance in both preparedness and response. Make strategic decisions based on insights powered by AI, and receive timely updates regarding maintenance timelines, changes in orders, technician training, and relocations. Effectively manage daily fluctuations in demand, prioritize urgent service requests, and optimize resource distribution effortlessly to achieve excellence in everyday field operations. This innovative solution provides real-time triage and manages unscheduled work orders by considering multiple dynamic factors and established business rules, making it essential for any forward-thinking organization. Additionally, it empowers teams to respond swiftly to unexpected challenges, thus enhancing overall operational efficiency.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
ConnectWise PSA
Microsoft 365
Pricing Details
£99/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Silent Signal Ltd
Founded
2025
Country
United Kingdom
Website
daemonlayer.com
Vendor Details
Company Name
Tech Mahindra
Founded
1945
Country
India
Website
yantr.ai/
Product Features
Product Features
Supply Chain Management
Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management
Alternatives
No Alternatives
