Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution.
Notable features include:
- A comprehensive product catalogue that allows for flexible bundling
- Detailed tracking of accounts, orders, and customer lifecycles
- Tailored workflows along with real-time reporting capabilities
- Automatic case assignments and approval processes
- Multi-channel communication for notifications
- Strategies for managing churn and implementing loyalty initiatives
By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.
Description
Leverage the capabilities of robust production-level edge infrastructure that is already enhancing applications in areas such as XR, gaming, and robotics, enabling them to deliver the immersive experiences essential for maintaining a competitive edge. MobiledgeX Inc. is creating a comprehensive marketplace for edge computing resources and services, designed to link developers with the largest mobile networks globally, facilitating the evolution of the next wave of applications and devices. We specialize in developing edge cloud software that empowers operators to manage their telco edge cloud on their own systems and offer device-native SDKs along with matching engines, which developers utilize to transition their cloud-native applications to the edge and capitalize on the advantages provided by the telco edge cloud. Collaborating with prominent technology firms, MobiledgeX aids mobile network operators (MNOs) in gaining enhanced autonomy and options for effectively utilizing their telco network edge infrastructure. This collaboration not only fosters innovation but also ensures that MNOs can adapt their services to meet the dynamic demands of users in a rapidly evolving digital landscape.
API Access
Has API
API Access
Has API
Integrations
Google Cloud Platform
NVIDIA DRIVE
Niantic Spatial
Unmanned Life
VMware Cloud
Integrations
Google Cloud Platform
NVIDIA DRIVE
Niantic Spatial
Unmanned Life
VMware Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Covalense Digital Solutions
Founded
2006
Country
India
Website
covalensedigital.com
Vendor Details
Company Name
MobiledgeX
Country
United States
Website
mobiledgex.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval