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support

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Description

Enhance your business by leveraging precise and pertinent data that helps you listen to your customers on social media, ultimately leading to the formulation of highly effective social media campaigns and marketing strategies. Harness the vast array of conversations happening online to regain control over your brand’s reputation. By gaining access to accurate information, your brand can adeptly navigate the shifting landscape of customer sentiment. Gain insights into the factors that influence both your brand and your competitors' reputations, enabling you to develop effective marketing strategies and tactics. Our primary offering allows businesses across various sectors to efficiently track, evaluate, and apply social media data to foster their growth! The Crowd Analyzer platform provides comprehensive analytics, including sentiment analysis, demographics, geographical data, historical trends, word clouds, influential figures, and top mentions, among other valuable insights. This platform empowers you to assess audience satisfaction with your brand and its offerings effectively, ensuring you stay in tune with customer expectations. With these tools, you can make informed decisions that drive your brand forward.

Description

Sprinklr Insights is an AI-native consumer intelligence platform that gives enterprises real-time consumer, competitor, and market intelligence from 30+ channels without the noise. It unifies the core listening and intelligence workflows that includes social listening, brand monitoring, Voice of the Customer, crisis management, and competitive intelligence on a single platform, turning fragmented conversations across social, digital, news, and review sources into clear, actionable recommendations. With more than a decade of purpose-built AI for unstructured data, Sprinklr Insights helps brands understand audiences, protect reputation, and make smarter, data-backed decisions. Key Features Most Comprehensive Channel Coverage: Integrates 30+ social and digital channels, 400K+ media sources, and 1B+ websites and review sites, plus the ability to ingest owned data, for a full 360-degree view of customer feedback. Social Listening: Monitor market conversations across 30+ channels, 400K+ media sources, and 1B+ websites and review sites for a full 360-degree view. Brand Monitoring and Reputation Management: Track mentions, KPIs, sentiment, and trends, and benchmark brand perception against competitors. Voice of the Customer: Capture feedback on products and services, spot trends, understand critical consumer needs and manage your online reputation effectively. PR and Crisis Management: Detect reputation threats early, get real-time alerts, and route insights to the right teams for a fast response. Sentiment Analysis: AI-powered sentiment and emotion detection across text, video, audio, and images, delivering 90%+ accurate, contextual insights. Competitive Intelligence: Compare performance, engagement, and sentiment across competitor brands

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Facelift Cloud
Google Analytics
Hootsuite
Mailchimp
MavSocial
Oracle Cloud Infrastructure
Reddit
Salesforce
Slack
Snapchat
Stripe
Tumblr
Twilio
Twitch
VK
Vimeo
WordPress
X (Twitter)
YouTube

Integrations

Facebook
Facelift Cloud
Google Analytics
Hootsuite
Mailchimp
MavSocial
Oracle Cloud Infrastructure
Reddit
Salesforce
Slack
Snapchat
Stripe
Tumblr
Twilio
Twitch
VK
Vimeo
WordPress
X (Twitter)
YouTube

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

Custom quote-based pricing
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Crowd Analyzer

Founded

2013

Country

United Arab Emirates

Website

www.crowdanalyzer.com

Vendor Details

Company Name

Sprinklr

Founded

2009

Country

United States

Website

www.sprinklr.com/products/consumer-intelligence/

Product Features

Media Monitoring

Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring

Product Features

Brand Management

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

Media Monitoring

Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

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