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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CrafterQ is a platform powered by AI designed for business websites, enabling teams to effectively engage with site visitors, facilitate sales, and provide support through personalized conversational agents that are tailored to their specific content, products, and industry knowledge. By transforming a standard website into an interactive conversational AI platform, it enhances the potential to capture leads, boost sales conversions, and elevate customer service, all while being operational in mere minutes. Teams are empowered to create, implement, and refine AI agents that leverage information from websites, documents, FAQs, knowledge bases, and various business data, allowing for the customization of prompts to define rules, tone, and brand consistency right from the outset. Additionally, a sandbox environment provides users the opportunity to experiment with prompts, chatbot creativity, and configurations in a secure manner prior to going live. CrafterQ agents are equipped to provide immediate responses to inquiries, discern visitor intent, guide users towards making purchases, minimize repetitive support inquiries, and ensure round-the-clock assistance across websites, applications, messaging platforms, and customer portals. This comprehensive platform not only enhances user engagement but also streamlines business operations for better efficiency and customer satisfaction.

Description

Enhance customer interactions with human agents through Agent Assist, a feature of Google Cloud’s Contact Center AI. It offers pre-prepared responses for customers to ensure timely communication. By leveraging a centralized knowledge base, it provides comprehensive answers to customer inquiries. This capability allows agents to manage 28% more conversations, leading to a reduction in operational expenses, shorter average hold times for customers, and an improved capacity to manage peak traffic effectively. Customer satisfaction can see a boost of 10% thanks to the delivery of consistent, high-quality responses, and the training process becomes faster as agents learn from top performers. The implementation of Smart Reply can decrease abandoned chats by enabling response times that are 15% quicker, utilizing rapid answers sourced from the central knowledge base. Furthermore, Agent Assist suggests effective phrases used by successful agents, enhancing the quality and uniformity of the customer experience. This system also recommends relevant knowledge base content to assist agents in addressing customer issues more effectively, thereby minimizing wait times and ensuring customers receive precise information. Overall, the combination of these features streamlines the customer support process, making it more efficient and effective.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat
Avaya Experience Platform
Cisco Unified Contact Center
Contentful
Drupal
Elastic Observability
Five9
Framer
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
Shopify
Squarespace
Webflow
Wix
WooCommerce
WordPress
[24]7.ai

Integrations

Adobe Acrobat
Avaya Experience Platform
Cisco Unified Contact Center
Contentful
Drupal
Elastic Observability
Five9
Framer
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
Shopify
Squarespace
Webflow
Wix
WooCommerce
WordPress
[24]7.ai

Pricing Details

$29 per month
Free Trial
Free Version

Pricing Details

$0.06 per session
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CrafterQ

Founded

2025

Country

United States

Website

crafterq.ai/

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

cloud.google.com/agent-assist

Product Features

Product Features

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Alternatives

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