Average Ratings 14 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cortex is the Engineering Operations Platform that enables organizations to continuously improve their operational maturity and reduce developer friction. With centralized visibility, clear ownership, automated Scorecards, and golden paths, we help engineering organizations operate as one. Our customers – from startups to Fortune 100 enterprises – create a culture of engineering excellence, reducing incidents by 30% and improving MTTR by 50%, all while making it easier for developers to focus on building.

Description

Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Azure Resource Manager Yes 
Bitbucket Yes 
Buildkite Yes 
Checkmarx Yes 
CircleCI Yes 
Codecov Yes 
Datadog Yes 
Dynatrace Yes 
GitHub Yes 
IBM Instana Yes 
Kubernetes Yes 
New Relic Yes 
Okta Yes 
PagerDuty Yes 
Rollbar Yes 
Sentry Yes 
ServiceNow Yes 
Slack Yes 
Snyk Yes 
xMatters Yes 

Integrations

Azure Resource Manager No 
Bitbucket No 
Buildkite No 
Checkmarx No 
CircleCI No 
Codecov No 
Datadog No 
Dynatrace No 
GitHub No 
IBM Instana No 
Kubernetes No 
New Relic No 
Okta No 
PagerDuty No 
Rollbar No 
Sentry No 
ServiceNow No 
Slack No 
Snyk No 
xMatters No 

Pricing Details

Cortex provides custom pricing packages, available as a SaaS offering.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cortex

Founded

2019

Country

United States

Website

www.cortex.io

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/products-and-platforms/cortex.html

Product Features

Application Development

Access Controls/Permissions Yes 
Code Assistance No 
Code Refactoring No 
Collaboration Tools Yes 
Compatibility Testing No 
Data Modeling Yes 
Debugging Yes 
Deployment Management Yes 
Graphical User Interface Yes 
Mobile Development No 
No-Code No 
Reporting/Analytics Yes 
Software Development Yes 
Source Control No 
Testing Management No 
Version Control Yes 
Web App Development No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Alternatives

Alternatives

Vesper Marine Cortex Reviews

Vesper Marine Cortex

Vesper Marine
Port Reviews

Port

Port IO
Cortex AgentiX Reviews

Cortex AgentiX

Palo Alto Networks