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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Orchestrate, automate, and innovate with the industry's most thorough security orchestration, automation, and response platform, which features integrated threat intelligence management along with a built-in marketplace. Revolutionize your security operations through scalable and automated processes tailored for any security scenario, achieving up to a 95% decrease in alerts that need human intervention. Cortex XSOAR processes alerts from various sources and implements automated workflows and playbooks to accelerate incident response times. Its case management system enables a consistent response to high-volume attacks while equipping your teams to handle complex, isolated threats effectively. The playbooks provided by Cortex XSOAR are enhanced by real-time collaboration features, allowing security teams to quickly adapt and respond to emerging threats. Moreover, Cortex XSOAR introduces a novel strategy for managing threat intelligence that integrates aggregation, scoring, and sharing with time-tested playbook-driven automation, ensuring your security measures are both efficient and effective. By leveraging these advanced capabilities, organizations can enhance their overall security posture and respond to threats with greater agility.

Description

Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

XTEL AI No 
ARIA SDS Packet Intelligence Yes 
Agari Yes 
Baits Yes 
Claroty Yes 
Cortex Xpanse Yes 
Cylera Platform Yes 
Filigran Yes 
Indent Yes 
PRODAFT U.S.T.A. Yes 
PassiveTotal Yes 
Phosphorus Yes 
Qintel CrossLink Yes 
SCADAfence Yes 
SCYTHE Yes 
SOCRadar Extended Threat Intelligence Yes 
Snapper Yes 
TYCHON Yes 
Tenable One Yes 

Integrations

XTEL AI Yes 
ARIA SDS Packet Intelligence No 
Agari No 
Baits No 
Claroty No 
Cortex Xpanse No 
Cylera Platform No 
Filigran No 
Indent No 
PRODAFT U.S.T.A. No 
PassiveTotal No 
Phosphorus No 
Qintel CrossLink No 
SCADAfence No 
SCYTHE No 
SOCRadar Extended Threat Intelligence No 
Snapper No 
TYCHON No 
Tenable One No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Palo Alto Networks

Founded

2005

Country

United States

Website

www.paloaltonetworks.com/cortex/xsoar

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/products-and-platforms/cortex.html

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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