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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Orchestrate, automate, and innovate with the industry's most thorough security orchestration, automation, and response platform, which features integrated threat intelligence management along with a built-in marketplace. Revolutionize your security operations through scalable and automated processes tailored for any security scenario, achieving up to a 95% decrease in alerts that need human intervention. Cortex XSOAR processes alerts from various sources and implements automated workflows and playbooks to accelerate incident response times. Its case management system enables a consistent response to high-volume attacks while equipping your teams to handle complex, isolated threats effectively. The playbooks provided by Cortex XSOAR are enhanced by real-time collaboration features, allowing security teams to quickly adapt and respond to emerging threats. Moreover, Cortex XSOAR introduces a novel strategy for managing threat intelligence that integrates aggregation, scoring, and sharing with time-tested playbook-driven automation, ensuring your security measures are both efficient and effective. By leveraging these advanced capabilities, organizations can enhance their overall security posture and respond to threats with greater agility.

Description

Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

XTEL AI
Agari
BreachRx
CardinalOps
Claroty
Coralogix
Google Digital Risk Protection
IONIX
Indent
Joe Sandbox
Keepnet Labs
PRODAFT U.S.T.A.
PassiveTotal
Phosphorus
SCYTHE
Sepio
Snapper
TYCHON
Triple Point S&OP
urlscan.io

Integrations

XTEL AI
Agari
BreachRx
CardinalOps
Claroty
Coralogix
Google Digital Risk Protection
IONIX
Indent
Joe Sandbox
Keepnet Labs
PRODAFT U.S.T.A.
PassiveTotal
Phosphorus
SCYTHE
Sepio
Snapper
TYCHON
Triple Point S&OP
urlscan.io

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Palo Alto Networks

Founded

2005

Country

United States

Website

www.paloaltonetworks.com/cortex/xsoar

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/products-and-platforms/cortex.html

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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