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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Cortex XSIAM, developed by Palo Alto Networks, represents a cutting-edge security operations platform aimed at transforming the landscape of threat detection, management, and response. This innovative solution leverages AI-powered analytics, automation, and extensive visibility to significantly boost the performance and efficiency of Security Operations Centers (SOCs). By assimilating data from various sources such as endpoints, networks, and cloud environments, Cortex XSIAM delivers real-time insights along with automated workflows that expedite threat detection and mitigation. Its advanced machine learning technologies help to minimize distractions by effectively correlating and prioritizing alerts, allowing security teams to concentrate on the most pressing incidents. Additionally, the platform's scalable design and proactive threat-hunting capabilities enable organizations to remain vigilant against the ever-changing nature of cyber threats, all while optimizing operational workflows. As a result, Cortex XSIAM not only enhances security posture but also promotes a more agile and responsive operational environment.

Description

Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

XTEL AI
BitSight
Cortex AgentiX
Qevlar AI
Triple Point S&OP

Integrations

XTEL AI
BitSight
Cortex AgentiX
Qevlar AI
Triple Point S&OP

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Palo Alto Networks

Founded

2005

Country

United States

Website

www.paloaltonetworks.com/cortex/cortex-xsiam

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/products-and-platforms/cortex.html

Product Features

SIEM

Application Security
Behavioral Analytics
Compliance Reporting
Endpoint Management
File Integrity Monitoring
Forensic Analysis
Log Management
Network Monitoring
Real Time Monitoring
Threat Intelligence
User Activity Monitoring

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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