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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Cortex XSIAM, developed by Palo Alto Networks, represents a cutting-edge security operations platform aimed at transforming the landscape of threat detection, management, and response. This innovative solution leverages AI-powered analytics, automation, and extensive visibility to significantly boost the performance and efficiency of Security Operations Centers (SOCs). By assimilating data from various sources such as endpoints, networks, and cloud environments, Cortex XSIAM delivers real-time insights along with automated workflows that expedite threat detection and mitigation. Its advanced machine learning technologies help to minimize distractions by effectively correlating and prioritizing alerts, allowing security teams to concentrate on the most pressing incidents. Additionally, the platform's scalable design and proactive threat-hunting capabilities enable organizations to remain vigilant against the ever-changing nature of cyber threats, all while optimizing operational workflows. As a result, Cortex XSIAM not only enhances security posture but also promotes a more agile and responsive operational environment.

Description

Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

XTEL AI No 
BitSight Yes 
Cortex AgentiX Yes 
ManageEngine Endpoint Central Yes 
Qevlar AI Yes 
Triple Point S&OP No 

Integrations

XTEL AI Yes 
BitSight No 
Cortex AgentiX No 
ManageEngine Endpoint Central No 
Qevlar AI No 
Triple Point S&OP Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Palo Alto Networks

Founded

2005

Country

United States

Website

www.paloaltonetworks.com/cortex/cortex-xsiam

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/products-and-platforms/cortex.html

Product Features

SIEM

Application Security No 
Behavioral Analytics No 
Compliance Reporting No 
Endpoint Management No 
File Integrity Monitoring No 
Forensic Analysis No 
Log Management No 
Network Monitoring No 
Real Time Monitoring No 
Threat Intelligence No 
User Activity Monitoring No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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