Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cortex XSIAM, developed by Palo Alto Networks, represents a cutting-edge security operations platform aimed at transforming the landscape of threat detection, management, and response. This innovative solution leverages AI-powered analytics, automation, and extensive visibility to significantly boost the performance and efficiency of Security Operations Centers (SOCs). By assimilating data from various sources such as endpoints, networks, and cloud environments, Cortex XSIAM delivers real-time insights along with automated workflows that expedite threat detection and mitigation. Its advanced machine learning technologies help to minimize distractions by effectively correlating and prioritizing alerts, allowing security teams to concentrate on the most pressing incidents. Additionally, the platform's scalable design and proactive threat-hunting capabilities enable organizations to remain vigilant against the ever-changing nature of cyber threats, all while optimizing operational workflows. As a result, Cortex XSIAM not only enhances security posture but also promotes a more agile and responsive operational environment.
Description
Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
XTEL AI
No
BitSight
Yes
Cortex AgentiX
Yes
ManageEngine Endpoint Central
Yes
Qevlar AI
Yes
Triple Point S&OP
No
Integrations
XTEL AI
Yes
BitSight
No
Cortex AgentiX
No
ManageEngine Endpoint Central
No
Qevlar AI
No
Triple Point S&OP
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Palo Alto Networks
Founded
2005
Country
United States
Website
www.paloaltonetworks.com/cortex/cortex-xsiam
Vendor Details
Company Name
Infosys
Founded
1981
Country
India
Website
www.infosys.com/products-and-platforms/cortex.html
Product Features
SIEM
Application Security
No
Behavioral Analytics
No
Compliance Reporting
No
Endpoint Management
No
File Integrity Monitoring
No
Forensic Analysis
No
Log Management
No
Network Monitoring
No
Real Time Monitoring
No
Threat Intelligence
No
User Activity Monitoring
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No