Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Reduced alerts, comprehensive end-to-end automation, and enhanced security operations define the future of enterprise security. Our product suite stands out as the most extensive offering in the industry for security operations, equipping enterprises with unmatched capabilities in detection, investigation, automation, and response. Cortex XDR™ uniquely serves as the only platform for detection and response that operates on seamlessly integrated data from endpoints, networks, and the cloud. Additionally, Cortex XSOAR, recognized as the premier platform for security orchestration, automation, and response, allows users to manage alerts, streamline processes, and automate actions across more than 300 third-party products. By collecting, transforming, and integrating your organization’s security data, you can enhance the effectiveness of Palo Alto Networks solutions. Furthermore, our cutting-edge threat intelligence, unparalleled in its context, empowers organizations to strengthen their investigation, prevention, and response efforts against emerging threats. Ultimately, this level of integration and intelligence positions enterprises to tackle security challenges with confidence and agility.
Description
Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.
API Access
Has API
API Access
Has API
Integrations
Azure Marketplace
Blackwell Security
Blink
Chronicle SOAR
Cisco XDR
Code42
Code42 Incydr
Cortex AgentiX
Cylera Platform
Deep Instinct
Integrations
Azure Marketplace
Blackwell Security
Blink
Chronicle SOAR
Cisco XDR
Code42
Code42 Incydr
Cortex AgentiX
Cylera Platform
Deep Instinct
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Palo Alto Networks
Founded
2015
Country
United States
Website
www.paloaltonetworks.com/cortex
Vendor Details
Company Name
Infosys
Founded
1981
Country
India
Website
www.infosys.com/products-and-platforms/cortex.html
Product Features
Endpoint Detection and Response (EDR)
Behavioral Analytics
Blacklisting/Whitelisting
Continuous Monitoring
Malware/Anomaly Detection
Prioritization
Remediation Management
Root Cause Analysis
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics