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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our digital lending solution offers a robust fintech decisioning engine designed to empower your online lending enterprise, featuring an intuitive website interface, loan origination capabilities, account servicing, and essential tools for effective portfolio management. This top-tier online lending platform is driven by our exclusive fintech decision engine, providing a comprehensive, customizable end-to-end solution that integrates website functionality with a sophisticated decision engine and a loan management system to facilitate online loan originations. Cortex excels in merging our platform with professional services, delivering exceptional consumer marketing, loan servicing, compliance, and investor support specifically tailored for the subprime market, ensuring that you have all the necessary resources to thrive in this competitive landscape. Additionally, our commitment to innovation and customer satisfaction sets us apart in the fintech industry.

Description

Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

XTEL AI
Cyble
Triple Point S&OP

Integrations

XTEL AI
Cyble
Triple Point S&OP

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Think Finance

Country

United States

Website

www.thinkfinance.com

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/products-and-platforms/cortex.html

Product Features

Loan Origination

Amortization Schedule
Audit Trail
Closing Documents
Compliance Management
Customer Database
Digital Signature
Document Management
Fee Management
Loan Processing
Online Application

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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